Master Generic Plan for Customer Surveys and Focus Groups

Forms and Documents

Document Name	Status
Improving the Quality of Services for Students with Disabilities in Charter Schools: Exploring National Needs and Potential Policy Solutions Meeting Survey Form	New
DQI Conference 2011 Participant Evaluation Form and Instruction	New
MSAP Needs Assessment Survey and Focus Group Form and Instruction	New
OME Technical Assistance Evaluation Forms Form and Instruction	New
ED PUB's Customer Satisfaction Survey Form	New
ODS-ISU Teacher and Leader Community of Practice: Measuring Student Growth in Non-Tested Grades and Subjects meeting Evaluation Form Form and Instruction	New
Transforming Urban Public Education: Exploring the Potential of City-Based Strategies Conference Survey Form and Instruction	New
Records Exchange Advice, Communication and Technical Support-REACTS Customer Service Satisfaction Survey Form and Instruction	New
Charter Support Organization Master Class Survey Form and Instruction	New
ED Pubs Customer Satisfaction Survey Form	New
Emergency Management-Higher Education (EMHE) Customer Service Survey Form and Instruction	New
Customer Service Survey for OELA Discretionary Grantees Form and Instruction	New
OPE Customer Satisfaction Survey-Strategic Planning Staff Form and Instruction	New
OESE/OME MSIX Customer Service Survey Form and Instruction	New
OPE Customer Satisfaction Survey-Strategic Planning Staff Form and Instruction	New
Emergency management-101 (EM-101) Satisfaction Survey Form and Instruction	New
Doing What Works Initiative: User Feedback Survey Form and Instruction	New
OSDFS Listening and Learning Sessions customer feedback form Form	New
Evaluation of the Relevance and Utility of National Center for Education Evaluation (NCEE) Form and Instruction	New
Parental Options and Information (POI) Project Directors Conference Family Engagement Survey Form and Instruction	New
Institute of Education Sciences Special Education Postdoctoral Research Training Program Postdoctoral Fellow Survey Form	New
EEP Evaluation Data Collection Form	New
Report of the National Early Literacy Panel Customer Satisfaction Survey Form	New
NIFL K-3 Pilot Program Customer Satisfactory Survey Form	New
Teachers Survey and Publications Dissemination Audiences Survey Form and Instruction	New
Equity Assistance Centers Customer Satisfaction Survey Form and Instruction	New
NIFL Developing Early Literacy: Report of the National Early LIteracy Panel Customer Satisfaction Survey Form	New
PEP Techinical Assistance (TA) Call Customer Feedback Survey Form and Instruction	New
OCR Technical Assistance Evaluation Form Form	New
Tasks at ED.gov Form and Instruction	New
Parents_Guide_Focus_Group_Protocol_0011_v115_05212008[1].pdf Justification for No Material/Nonsubstantive Change	2008-07-17
Customer Survey Supp Statement Part B.doc Supporting Statement B	2008-06-10
Generic Customer Satisfaction Supporting Statement Part A.doc Supporting Statement A	2008-06-10
customer survey listing v6 3-26-08.XLS Supplementary Document	2008-04-04

IC Document Collections

IC ID	Document Title	Status
198162	College Navigator Website Consumer Information Focus Groups 2011 Other-Screeners and Focus group guide	New
198115	Improving the Quality of Services for Students with Disabilities in Charter Schools: Exploring National Needs and Potential Policy Solutions Meeting Survey Form	New
197965	DQI Conference 2011 Participant Evaluation Form and Instruction	New
197837	MSAP Needs Assessment Survey and Focus Group Form and Instruction	New
197756	OME Technical Assistance Evaluation Forms Form and Instruction	New
197626	ED PUB's Customer Satisfaction Survey Form	New
197623	NAEP 2011 School Reports Focus Group Studies Other-Focus groups	New
197584	ODS-ISU Teacher and Leader Community of Practice: Measuring Student Growth in Non-Tested Grades and Subjects meeting Evaluation Form Form and Instruction	New
197388	What Works Clearinghouse Customer Survey Other-Customer Survey	New
197050	Transforming Urban Public Education: Exploring the Potential of City-Based Strategies Conference Survey Form and Instruction	New
196832	Records Exchange Advice, Communication and Technical Support-REACTS Customer Service Satisfaction Survey Form and Instruction	New
196015	Charter Support Organization Master Class Survey Form and Instruction	New
195601	NCSRC Webinar Evaluation Other-Survey	New
195413	EDFacts Partner Support Center Customer Service Survey Other-customer survey	New
194666	ED Pubs Customer Satisfaction Survey Form	New
194537	National Indian Education Study (NIES) 2009 Reports Focus Groups Other-protocol	New
194007	Emergency Management-Higher Education (EMHE) Customer Service Survey Form and Instruction	New
193518	OSDFS Readiness and Emergency Management for Schools (REMS) Grantees Satisfaction Survey and REL Bridge Events Customer Satisfaction Survey Other-Customer Survey	New
193284	Customer Service Survey for OELA Discretionary Grantees Form and Instruction	New
193171	OPE Customer Satisfaction Survey-Strategic Planning Staff Form and Instruction	New
193055	OESE/OME MSIX Customer Service Survey Form and Instruction	New
192962	OPE Customer Satisfaction Survey-Strategic Planning Staff Form and Instruction	New
192863	Emergency management-101 (EM-101) Satisfaction Survey Form and Instruction	New
192474	Doing What Works Initiative: User Feedback Survey Form and Instruction	New
192212	OSDFS Listening and Learning Sessions customer feedback form Form	New
191779	ED Data Express Customer Survey Other-Customer Service Survey	New
191257	Evaluation of the Relevance and Utility of National Center for Education Evaluation (NCEE) Form and Instruction	New
190708	Parental Options and Information (POI) Project Directors Conference Family Engagement Survey Form and Instruction	New
189091	Institute of Education Sciences Special Education Postdoctoral Research Training Program Postdoctoral Fellow Survey Form	New
189005	EEP Evaluation Data Collection Form	New
188732	Report of the National Early Literacy Panel Customer Satisfaction Survey Form	New
188730	NIFL K-3 Pilot Program Customer Satisfactory Survey Form	New
188477	Teachers Survey and Publications Dissemination Audiences Survey Form and Instruction	New
188420	Equity Assistance Centers Customer Satisfaction Survey Form and Instruction	New
188419	NIFL Developing Early Literacy: Report of the National Early LIteracy Panel Customer Satisfaction Survey Form	New
188241	PEP Techinical Assistance (TA) Call Customer Feedback Survey Form and Instruction	New
187563	OCR Technical Assistance Evaluation Form Form	New
185831	Leveraging Educational Technology Meeting Evaluation Form Other-customer survey	New
185794	Tasks at ED.gov Form and Instruction	New
185741	Parent Guide Other-null	New

ICR Details

OMB Control No: 1800-0011	ICR Reference No: 200807-1800-001
Status: Historical Active	Previous ICR Reference No: 200803-1800-001
Agency/Subagency: ED	Agency Tracking No: 3569
Title: Master Generic Plan for Customer Surveys and Focus Groups
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 07/21/2008
	Date Received in OIRA: 07/17/2008
Terms of Clearance: This 83C corrects a technical problem in ROCIS. The prior terms of clearance remain in effect: This generic clearance for ED customer satisfaction focus groups and surveys is approved under the following conditions: 1) ED shall use the generic clearance to collect customer satisfaction data (via surveys and focus groups) where the agency seeks to gather information for general service improvement, not for publication or for the purpose of informing significant policy or resource allocation decisions. 2) Focus groups should be of limited size and scope. 3) For individual surveys or focus groups, ED shall submit a generic IC in ROCIS along with an abbreviated supporting statement in the template agreed to by OMB and Education. This statement shall include all relevant information, including a statement of need, intended use of information, description of respondents, information collection procedures, expected response rate, justification for incentive, and estimated burden. 4) OMB will respond with clearance or questions within 10 working days.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2011	07/31/2011	07/31/2011
Responses	70,000	0	70,000
Time Burden (Hours)	24,930	0	24,930
Cost Burden (Dollars)	0	0	0

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Abstract: Customer satisfaction surveys and focus group discussions will be conducted by the Principal Offices of the Department of Education to measure customer satisfaction and establish and improve customer service standards as required by Executive Order 12862.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 4196	01/24/2008
30-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 15997	03/26/2008
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 40

IC Title	Form No.	Form Name
Leveraging Educational Technology Meeting Evaluation Form
Parent Guide
Teachers Survey and Publications Dissemination Audiences Survey	N/A, N/A	Publications Dissemination Audiences Survey ,   Teacher Survey
ED PUB's Customer Satisfaction Survey	N/A	N/A
Evaluation of the Relevance and Utility of National Center for Education Evaluation (NCEE)	N/A	Survey of the Regional Education Laboratory (REL) Research Reports
NAEP 2011 School Reports Focus Group Studies
EDFacts Partner Support Center Customer Service Survey
Charter Support Organization Master Class Survey	N/A	National Alliance for Public Charter Schools Master Class
ODS-ISU Teacher and Leader Community of Practice: Measuring Student Growth in Non-Tested Grades and Subjects meeting Evaluation Form	N/A	Teacher and Leader Community of Practice: Measuring Student Growth in Non-Tested Grades and Subjects meeting Evaluation Form
EEP Evaluation Data Collection	N/A	EEP Evaluation Followup Survey
Customer Service Survey for OELA Discretionary Grantees	N/A	Customer Service Survey for OELA Discretionary Grantees
OSDFS Readiness and Emergency Management for Schools (REMS) Grantees Satisfaction Survey and REL Bridge Events Customer Satisfaction Survey	N/A, N/A	REMS Final Meeting Breakout Session Survey ,   REMS Final Meeting General Session Survey
DQI Conference 2011 Participant Evaluation	N/A	Data Quality Institue 2011 Participant Evaluation
OPE Customer Satisfaction Survey-Strategic Planning Staff	N/A	OPE Strategic Planning Customer Satisfaction Survey
OPE Customer Satisfaction Survey-Strategic Planning Staff	N/A	OPE Strategic Planning Customer Satisfaction Survey
Transforming Urban Public Education: Exploring the Potential of City-Based Strategies Conference Survey	N/A	Transforming Urban Public Education Conference Evaluation Form
College Navigator Website Consumer Information Focus Groups 2011
Emergency Management-Higher Education (EMHE) Customer Service Survey	N/A	EMHE Grantee Customer Service Survey
OESE/OME MSIX Customer Service Survey	N/A	MSIX Customer Service Survey
Doing What Works Initiative: User Feedback Survey	N/A	Doing What Works User Feedback Sruvey
Tasks at ED.gov	N/A	Tasks at ED.gov Survey
NIFL Developing Early Literacy: Report of the National Early LIteracy Panel Customer Satisfaction Survey	N/A	N/A
PEP Techinical Assistance (TA) Call Customer Feedback Survey	N/A	PEP TA Customer Feedback Form
Parental Options and Information (POI) Project Directors Conference Family Engagement Survey	N/A	POI PI Survey
OSDFS Listening and Learning Sessions customer feedback form	N/A	OSDFS Listening and Learning Sessions Survey
Improving the Quality of Services for Students with Disabilities in Charter Schools: Exploring National Needs and Potential Policy Solutions Meeting Survey	N/A	N/A
NCSRC Webinar Evaluation
OCR Technical Assistance Evaluation Form	N/A	OCR Technical Assistance Evaluation Form
Equity Assistance Centers Customer Satisfaction Survey	N/A	Equity Assistance Centers Program Client Survey Summer 2008 through Year 2008-2009
NIFL K-3 Pilot Program Customer Satisfactory Survey	N/A, N/A	N/A ,   N/A
Emergency management-101 (EM-101) Satisfaction Survey	N/A	EM-101 Survey
What Works Clearinghouse Customer Survey
OME Technical Assistance Evaluation Forms	N/A, N/A, N/A, N/A, N/A	OME TA Session Evaluation ,   OME TA Session Evaluation ,   OME TA Session Evaluation ,   OME TA Session Evaluation ,   OME TA Session Evaluation
ED Data Express Customer Survey
ED Pubs Customer Satisfaction Survey	N/A	N/A
Institute of Education Sciences Special Education Postdoctoral Research Training Program Postdoctoral Fellow Survey	N/A	N/A
Report of the National Early Literacy Panel Customer Satisfaction Survey	N/A	N/A
National Indian Education Study (NIES) 2009 Reports Focus Groups
Records Exchange Advice, Communication and Technical Support-REACTS Customer Service Satisfaction Survey	N/A	REACTS MSIX Customer Satisfaction Survey
MSAP Needs Assessment Survey and Focus Group	N/A, N/A, N/A, N/A, N/A, N/A, N/A	MSAP Evaluator Key Informant Interview (Telephone) ,   MSAP Principal Survey (Web Based) ,   MSAP Project Director Key Informant Interview (Telephone) ,   MSAP Superintendent Key Informant Interveiw (Telephone) ,   MSAP Site Visit Focus Group for MSAP Parents ,   MSAP Site Visit Observation Checklist ,   MSAP Site Visit Focus Group for MSAP Teachers

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	70,000	70,000	0	0	0	0
Annual Time Burden (Hours)	24,930	24,930	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This change is due to a decrease in focus group hours. The Department provided a more accurate time/response for focus groups.

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Annual Cost to Federal Government: $245,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/17/2008

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