What Works Clearinghouse Customer Survey

Master Generic Plan for Customer Surveys and Focus Groups

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1800-0011 can be found here:

Documents and Forms

Document Name Document Type
WWC Customer Service Satisfaction Survey.docx Other-Customer Survey
WWC Customer Service Satisfaction Survey Justification Generic Clearance.docx Justification Memo IC Document
WWC Customer Satisfaction Survey Email to Potential Respondents.docx Survey Email IC Document

Information Collection (IC) Details

IC Title:	What Works Clearinghouse Customer Survey	Agency IC Tracking Number:	4578

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Customer Survey			WWC Customer Service Satisfaction Survey.docx		Yes	Yes	Fillable Fileable

Line of Business: Education

Subfunction: Elementary, Secondary, and Vocational Education

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 6,493	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	6,493	6,493
Annual IC Time Burden (Hours)	1,083	1,083
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Justification Memo	WWC Customer Service Satisfaction Survey Justification Generic Clearance.docx	04/21/2011
Survey Email	WWC Customer Satisfaction Survey Email to Potential Respondents.docx	04/21/2011

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.