What Works Clearinghouse Customer Survey

Attachment A. What Works Clearinghouse
survey of customer and potential customer satisfaction & needs

We’re trying to improve the products of the What Works Clearinghouse (WWC) and we need your help! Please answer the questions below. It will take you no more than 10 minutes, and your answers will help guide future development of the WWC.

1. How often do you visit the What Works Clearinghouse website on average?

• One or more times per week

• One or more times per month

• Once every 2-3 months

• Once or twice a year

• Never

<<If “Never”, skip to question 5>>

2. We want What Works Clearinghouse website and products to meet your needs. Please indicate your level of agreement with the following statements.

	Strongly Agree	Agree	Disagree	Strongly Disagree	Don’t Know/ Not Applicable
2a. It was easy to find what I was looking for on the website.	□	□	□	□	□
2b. It was easy to navigate through the website.	□	□	□	□	□
2c. I would recommend this website to a colleague or friend.	□	□	□	□	□
2d. The information I found in WWC products was easy to understand.	□	□	□	□	□
2e. Information in WWC products is useful in making decisions about education programs and practices.	□	□	□	□	□

3. We want WWC products to be useful in making decisions about education programs and practices. Please indicate your level of agreement with the following statements.

WWC Products	Strongly Agree	Agree	Disagree	Strongly Disagree	Don’t Know/ Not Applicable
Information in WWC Intervention Reports is useful	□	□	□	□	□
Information in WWC Quick Reviews is useful	□	□	□	□	□
Information in WWC Practice Guides is useful	□	□	□	□	□
The Find What Works Search Tool is useful	□	□	□	□	□
The WWC Handbook is useful	□	□	□	□	□

4. How strongly would you agree that WWC products are useful for the following purposes?

	Strongly Agree	Agree	Disagree	Strongly Disagree	Don’t Know/ Not Applicable
a. Planning school curriculum	□	□	□	□	□
b. Informing policy or legislation	□	□	□	□	□
c. Classroom instruction	□	□	□	□	□
d. Conducting research	□	□	□	□	□
e. Preparing news or web articles, TV, or radio material	□	□	□	□	□
f. Comparing my program with others	□	□	□	□	□
g. Facilitating professional development	□	□	□	□	□
h. Deciding about or implementing a new program or curriculum	□	□	□	□	□
i. Finding ways to improve an existing program or curriculum	□	□	□	□	□
j. Some other purpose (Please specify)	□	□	□	□	□
	□	□	□	□	□

4. Which of the following types of information would be useful to you?(select all that apply)

• Summary of findings from existing research on educational programs, policies, and practices

• Research-based recommendations for classroom practices

• Assessment of the quality of recent, high-profile studies

• The ability to conduct a targeted search for effective programs, policies and practices

• None of the above

• Other (specify) ______________________________________

4. Please take this opportunity to provide suggestions on what you would change to improve the What Works Clearinghouse

______________________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________

4. Which of the following are the best ways that the What Works Clearinghouse can provide updates and information about its publications? (select up to three)

• Email updates

• Social Media (e.g., LinkedIn, Facebook, Twitter)

• Newsletters from other professional associations (e.g., CCSSO- Council of Chief State School Officers, ASCD- formerly the Association for Supervision and Curriculum Development)

• Conferences and in-person events

• RSS Feeds

• Education journals and publications (e.g., Education Week, Chronicle of Higher Education, Journal of Teacher Education)

• Education blogs

• Other (specify) ______________________________________

4. Which of the following best describes your current job position? (select one)

EDUCATION

• School superintendent/Assistant-superintendent

• School district central office staff

• Principal/Vice-Principal

• Other school-level administrator

• School board member

• Teacher

• Faculty (College or University)

• Librarian

• Curriculum specialist

• State-level education administration

• State-level advisor or board member

• Other (specify) ______________________________________

GOVERNMENT

• School Congressional or state legislator staff member

• Policymaker or legislator, at federal, state, or local level

• U.S. Department of Education staff member

• Other government (specify) ______________________________________

OTHER

• Parent

• Researcher or analyst

• Journalist, writer or reporter

• Curriculum or services salesperson or marketer

• Consultant or service provider to education entities

• Director or staff member of an education or public policy organization

• Graduate student

• Other (specify) ______________________________________

4. For what kind of organization do you work?

• Early childhood (including Head Start, preschool)

• Elementary or secondary school (including vocational high schools or home school)

• School district/Central office

• Federal agency

• State agency

• Professional association or union

• Curriculum, textbook, or software developer/publisher

• Media

• College or university (including junior, community, or technical college)

• Research organization

• Independent consultant

• Some other business or organization (specify) ______________________________________

4. Approximately how many years have you been working in the field of education?

| | | ENTER YEARS

4. What other resources (not including the What Works Clearinghouse publications) have you used in the past two years to obtain education research or to get information when you have a question about education policy or practice?

• U.S. Department of Education Comprehensive Centers

• Regional Educational Laboratories

• State Education Agencies

• Professional associations (e.g., CCSSO – Council of Chief State School Officers, ASCD – formerly the Association for Supervision and Curriculum Development)

• Research centers at academic institutions

• Consulting firms or private contractors

• Think tanks or special interest firms

• Publishers or developers of education materials

• Colleagues or peers (e.g., word of mouth)

• Education journals and publications (e.g., Education Week, Chronicle of Higher Education, Journal of Teacher Education)

• Other media (e.g., newspapers, magazines)

• Internet search for information (e.g., Google)

• Other (specify) ______________________________________

• Check here if you have not used any other resources to get education research in the past two years

If you have questions about filling out this form, or would like to submit this information in paper form, please contact us at:

What Works Clearinghouse
PO Box 2393
Princeton, NJ 08543-2393
Phone: 1-866-503-6114
Email: info@whatworks.ed.gov

Paperwork Burden Statement

According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. The valid OMB control number for this information collection is 1800-0011. The time required to complete this information collection is estimated to average no more than 10 minutes per response, including the time to review instructions, search existing data resources, gather the data needed, and complete and review the information collection. If you have any comments concerning the accuracy of the time estimate(s) or suggestions for improving this form, please write to: U.S. Department of Education, Washington, D.C. 20202–4537. If you have comments or concerns regarding the status of your individual submission of this form, write directly to: Ashley Branca, U.S. Department of Education, Institute of Education Sciences, Room 500A, 555 New Jersey Avenue, NW, Washington, D.C. 20208.