ED Pubs Customer Satisfaction Survey

ED PUBS

THE DEPARTMENT OF EDUCATION'S PUBLICATION SOURCE

CUSTOMER SERVICE SATISFACTION SURVEY

Complete this brief survey to help us improve our services to you.

Service Quality

1.

How did you hear about ED PUBS?

Conference/Meeting

Internet

Other

ED PUBS online system

Mass Media(Spanish)

ED PUBS Customer's Guide

ED Publication

2.

Did you receive your product(s)?

Yes

No

3.

Please rate your satisfaction with ED PUBS on the scale provided.

Excellent

Good

Fair

Poor

a.

Ease of Contact

b.

Timeliness of receipt of product(s)

c.

Condition of product(s) on receipt

4.

Please rate your satisfaction with your Customer Service Representative

Excellent

Good

Fair

Poor

a.

Courteous and Professional

b.

Responsive to your need

Product Quality

5.

Please write down the title of the product you ordered.(If you ordered more than one product,

please select one and print the title below)

Title:

6.

Did the product you ordered meet your expectations?

Yes

No

7.

Please rate the product identified above.

Excellent

Good

Fair

Poor

a.

Organization and readability

b.

Content

c.

Relevance and usefulness

8.

How do you intend to use this product?

Classroom instruction

In-service training

Community programs

Research

Education administration

Other(Specify)

9.

On an average, how often do you use U.S. Department of Education products?

Less than once a month

3 to 4 times a month

1 to 2 times per month

More than 4 times per month

10.

What recommendation(s) do you have for improving the Department of Education's ED PUBS

services or products? (Please print)

11.

For Statistical use only, your primary affiliation is:

Parent

Legislator

College Professor

ED Staff

Classroom Teacher

Principal

Business/Community Org.

Student

Other

Paperwork Burden Statement

According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. The valid OMB control number for this information collection is 1800-0011 and expires on 7/31/2011. The time required to complete this information collection is estimated to average 5 minutes per response, including the time to review instructions, search existing data resources, gather the data needed, and complete and review the information collection. Responses to this information collection are voluntary. If you have any comments concerning the accuracy of the time estimate(s) or suggestions for improving this form, please write to: U.S. Department of Education, Washington, D.C. 20202-4537. If you have comments or concerns regarding the status of your individual submission of this form, write directly to: U.S. Department of Education, Office of Management, 400 Maryland Avenue, LBJ 2E109, Washington, DC 20202.