Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (GSA)

ICR 202105-3090-002

OMB: 3090-0297

Federal Form Document

Forms and Documents
Document
Name
Status
Justification for No Material/Nonsubstantive Change
2021-05-13
Supporting Statement B
2019-07-23
Supporting Statement A
2019-07-23
IC Document Collections
IC ID
Document
Title
Status
247264 Unchanged
246627 Unchanged
245445 Unchanged
245397 Unchanged
245395 Unchanged
245074 Unchanged
244352 Unchanged
244313 Unchanged
244229 Unchanged
243976 Unchanged
243975 Unchanged
243974 Unchanged
243499 Unchanged
243417 Unchanged
243416 Unchanged
242986 Unchanged
242827 Unchanged
242557 Unchanged
242391 Unchanged
242390 Unchanged
242389 Unchanged
242388 Unchanged
242061 Unchanged
242060 Unchanged
241907 Unchanged
241905 Unchanged
241320 Unchanged
240717 Unchanged
240651 Unchanged
240001 Unchanged
239279 Unchanged
238936 Unchanged
238774 Unchanged
238566 Unchanged
237901 Unchanged
237900 Unchanged
237743 Unchanged
237655 Unchanged
ICR Details
3090-0297 202105-3090-002
Received in OIRA 201907-3090-009
GSA
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (GSA)
No material or nonsubstantive change to a currently approved collection   No
Regular 05/19/2021
  Requested Previously Approved
08/31/2022 08/31/2022
358,075 208,075
23,289 13,278
0 0

This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations; provide an early warning of issues with service; or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

None
None

Not associated with rulemaking

  84 FR 18035 04/29/2019
84 FR 35387 07/23/2019
No

38
IC Title Form No. Form Name
USA.gov Website Page Level Comment Box Feedback Surveys (Req-5)
2020 GSA Customer Loyalty Survey
2020 Supplier Relationship Management Survey
2021 Supplier Relationship Management Survey
CIC Feedback Survey--Req. 24
Catalog Management User Research--Req 31
FY20 Supplier Relationship Management Survey – Follow-Up Interviews
FedRAMP Annual Survey FY20
FedRAMP Small Business Survey
GSA Advantage Transactional Survey
GSA Advantage Transactional Survey (Req-1)
GSA Auctions Website Survey (Annual Renewal February 2020) (Req-9)
GSA Auctions Website Survey (Annual Renewal February 2021)
GSA FAST2020 Training Conference Exhibitor Survey
GSA PPM Application User Survey for GSA Auctions Website--Req. 29
GSA PPM Survey for MySales and GSAXcess--Rea 30
GSA.gov Feedback Survey
GSA.gov Website Feedback Survey
GSA.gov user-interviews
INFORM 2.0 Industry Satisfaction Survey
NCSC (National Customer Service Center) Customer Satisfaction Survey
NMCD Campaign Training Survey
OPO Stakeholder Satisfaction Survey (Req-2)
OSDBU Event Survey
PSC Supplier Relationship Management Transactional Survey
Professional Services Forecasting Event Webinar Survey
Real Estate Sales Survey
Regulations.gov and Beta.Regulations.gov Feedback
Req-32_OSBDU Matchmaking Session Info Form
Req-33_Digital.Gov_Event Feedback Survey
Transportation Audits Management System (TAMS) Application Survey
USA.gov Website Customer Satisfaction Feedback Surveys
USA.gov Website Customer Satisfaction Feedback Surveys (Req-4)
USA.gov Website Page Level Comment Box Feedback Surveys
USAGov Contact Center English Telephone Service Customer Satisfaction Survey
USAGov Contact Center Voluntary Customer Satisfaction Survey for Telephone Customers
USAGov Contact Center Voluntary Customer Satisfaction Survey for Web Chat Customers
USAccess Point Pilot Program

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 358,075 208,075 0 150,000 0 0
Annual Time Burden (Hours) 23,289 13,278 0 10,011 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
This is a non material change for a currently approved collection.

$76,987
Yes Part B of Supporting Statement
    No
    No
No
No
No
No
Camille Tucker 202 603-2666

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
05/19/2021


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