USA.gov Website Customer Satisfaction Feedback Surveys (Req-4)

Instrument (OMB Control Number: 3090-0297)

Req-4

TITLE OF INFORMATION COLLECTION: USA.gov Website Customer Satisfaction Feedback Surveys

CONTACT: David Kaufmann david.kaufmann@gsa.gov

Pop-up invite Customer Satisfaction Survey English Version

1)

2)

3)

4)

5)

If “Other” then go to (5B). Otherwise, go to (6)

5B)

6)

If:

• Yes, fully

• - or -

• Yes, partly

Then Go to (7A)

If:

• Not yet, but still trying

• - or -

• No

Then Go to (7B)

If:

• Just browsing / not trying to accomplish anything specific

Then Go to (7C)

7A)

7B)

7C)

(8)

Pop-up invite Customer Satisfaction Survey Spanish Version

1)

2)

3)

4)

5A)

If “Otra” is selected, the go to (5B). Otherwise, go to (6).

5B)

6)

If:

• Sí, completamente

• - or -

• Sí, parcialmente

Then Go to (7A)

If:

• No todavía, pero sigo intentáldolo

• - or -

• No

Then Go to (7B)

If:

• Estoy nevegando el sitio. No tengo un propósitio específico

Then Go to (7C)

7A)

Next, go to (8)

7B)

Next, Go to (8)

7C)

Next, Go to (8)

8)

9)