Transportation Audits Management System (TAMS) Application Survey

TAMS Application Survey
Survey Flow
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Block: Intro and Tasks (14 Questions)
Standard: Compare (6 Questions)
Standard: Improve and Contact Info (2 Questions)
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Start of Block: Intro and Tasks
Q1 Welcome to the TAMS Survey
This survey is designed to collect stakeholder feedback to ensure continued success of
GSA's Transportation Audits Management System (TAMS). Please take five minutes to answer
the questions below. If you have any issues or questions about the survey please contact us at
tams.auditsdivision@gsa.gov. Your feedback is important to us!

Q2 This question will not be displayed to the recipient.
Browser (1)
Version (2)
Operating System (3)
Screen Resolution (4)
Flash Version (5)
Java Support (6)
User Agent (7)

Q3 How satisfied are you with TAMS?
Response required

o Very dissatisfied (11)
o Somewhat dissatisfied (12)
o Neither satisfied nor dissatisfied (13)
o Somewhat satisfied (14)
o Very satisfied (15)
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Q4 To what extent do you agree or disagree with this statement: I was able to easily accomplish
what I needed to do.
Response required

o Strongly Disagree (1)
o Disagree (5)
o Somewhat Disagree (6)
o Neither Agree nor Disagree (7)
o Somewhat Agree (8)
o Agree (9)
o Strongly Agree (10)
Q5 Please rate your satisfaction with the following: Response required
Very
Dissatisfied
(1)
Site Layout
(1)

Dissatisfied
(2)

Neither
Satisfied
nor
Dissatisfied
(3)

Satisfied
(4)

Very
Satisfied
(5)

N/A (6)

Ease of
Use (2)

o
o

o
o

o
o

o
o

o
o

o
o

Time to
Complete a
Task (3)

o

o

o

o

o

o

Help Desk
Support (4)

o

o

o

o

o

o

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Q6 Select the role that best describes you today:
Response required

o Agency User (5)
o Agency Delegate (6)
o Transportation Service Provider (TSP) User (3)
o Transportation Service Provider (TSP) Delegate (4)
o Contract Auditor (1)
o QMCAA User/Manager (2)
o QMCAB User/Manager (7)
o QMCAC User/Manager (8)
o QMCB User/Manager (9)

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Display This Question:
If Role = Transportation Service Provider (TSP) User
Or Role = Transportation Service Provider (TSP) Delegate

Q7 What did you login to TAMS to accomplish today? Select all that apply.

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View the details and status of Notices of Overcharge (NOCs) (1)
Create Protests for existing NOCs (2)
Create Claims for existing NOCs (3)
Create Direct Claims (4)
View the adjudication results of Protests, Claims, and Direct Claims (5)
Pay NOCs (7)
Other (6) ________________________________________________

Display This Question:
If Role = Contract Auditor

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Q8 What did you login to TAMS to accomplish today? Select all that apply.

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Create Notices of Overcharge (NOCs) (1)
View the details and status of NOCs (2)

Self-Assign Protests and Claims (that were sent to the Contract Auditor Company by
QMCAA) (3)

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Adjudicate Protests and Claims – for first review (4)
View and search Smart Pay records (5)
Add comments for communication with other auditors (6)
Re-Assign tasks to different Contract Auditors (Contract Managers only) (7)
Other (8) ________________________________________________

Display This Question:
If Role = Agency User
Or Role = Agency Delegate

Q9 What did you login to TAMS to accomplish today? Select all that apply.

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Input and View Pre-Payment Audit data (4)
Input and View Post-Payment Audit data and related files including bills/invoices (1)
Other (7) ________________________________________________

Display This Question:
If Role = QMCAA User/Manager

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Q10 What did you login to TAMS to accomplish today? Select all that apply.

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View Notice of Overcharge (NOC) records (1)
View Direct Claims records (2)
Create Protests (3)
Assign Protests to Contract Auditor Company or QMCAC (4)
Create Claims (5)
Assign Claims to Contract Auditor Company or QMCAC (6)
Create Direct Claims (7)
Assign Direct Claims to QMCAC (8)
View ECP payment file data, and correct errors as needed (9)
Create manual payments (10)

View Special Collections (Bankruptcies, Compromises, and Settlement Agreements)
(11)

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View and search Smart Pay records (12)
Approve Refunds (13)
Add comments for communication with other auditors (14)
Input and View Post-Payment Audit data and related files including bills/invoices (15)
View Reports (20)
(QMCAA Manager) Create Write-Offs (16)

(QMCAA Manager) Create Special Collections (Bankruptcies, Compromises, and
Settlement Agreements) (17)

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(QMCAA Manager) Update, cancel, and close Special Collections (18)

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Other (19) ________________________________________________

Display This Question:
If Role = QMCAB User/Manager

Q11 What did you login to TAMS to accomplish today? Select all that apply.

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User Registration Approval (1)
User Management (2)
View Reports (20)
Other (19) ________________________________________________

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Display This Question:
If Role = QMCAC User/Manager

Q12 What did you login to TAMS to accomplish today? Select all that apply.

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Create NOCs (1)
Self-Assign Level 1/Level 2 (L1/L2) Notice of Overcharge (NOC) (2)
L1/L2 Review of NOCs (20)

Adjudicate Protests – both first review and second review Quality Assurance Review
(QAR) (21)

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Adjudicate Claims – both first review and second review (22)
Adjudicate Direct Claims (23)

Digitally sign Certificate of Settlement and Settlement Certificate PDF files, as the result
of Claim adjudications (24)

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View Reports (31)
(QMCAC Manager) View and search Smart Pay records (25)
(QMCAC Manager) Assign Protests to QMCAC Users (26)
(QMCAC Manager) Assign Claims to QMCAC Users (27)
(QMCAC Manager) Assign Direct Claims to QMCAC Users (28)
(QMCAC Manager) Re-Assign tasks to different QMCAC Users (29)
(QMCAC Manager) User Management (30)
Other (19) ________________________________________________

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Display This Question:
If Role = QMCB User/Manager

Q13 What did you login to TAMS to accomplish today? Select all that apply.

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Create or update Contract Management records (20)
Update Appropriations for contracts and fiscal years within contracts (21)

Update Modes and Commission Percentages for contracts and fiscal years within
contracts (22)

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Adjudicate Direct Claims (23)
View Commissions reports (24)
Digitally sign commission vouchers (25)
Other (19) ________________________________________________

Q14 Were you able to accomplish your task?
Response required

o Yes (1)
o No (3)
o I'm still working (4)
End of Block: Intro and Tasks
Start of Block: Compare

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Q15 How long did you use the Transportation Account Receivable Payable System (TARPS)
prior to the launch of TAMS? Response required

o I have never used TARPS (1)
o Less than a year (2)
o 1-3 years (3)
o 4-10 years (4)
o Over 10 years (5)
Q16 Roughly how many hours do you spend on TAMS in an average week? Response
required

o Less than 1 hour (1)
o 1-3 hours (2)
o 3-10 hours (3)
o 10-20 hours (4)
o Over 20 hours (5)
Display This Question:
If Role = Contract Auditor
Or Role = QMCAA User/Manager
Or Role = QMCAC User/Manager
Or Role = Transportation Service Provider (TSP) User
Or Role = Transportation Service Provider (TSP) Delegate
Or Role = QMCB User/Manager

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Q17 How does your experience with TAMS compare with your previous experience using
TARPS?
Response required

o Worse (1)
o About the Same (3)
o Better (5)
Display This Question:
If TAMS vs TARPS = Better

Q18 What’s working well in TAMS?
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

Display This Question:
If TAMS vs TARPS = Worse

Q19 What’s not working well in TAMS?
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

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Display This Question:
If TAMS vs TARPS = About the Same

Q20 What needs the most improvement in TAMS?
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
End of Block: Compare
Start of Block: Improve and Contact Info
Q21 Would you like to help make TAMS a better system? Please share your ideas and
feedback!
________________________________________________________________

Q22 If you would like someone to contact you about TAMS, please provide the following
(optional):

o Phone Number (4) ________________________________________________
o Email Address (5) ________________________________________________
End of Block: Improve and Contact Info

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