This collection of information is
necessary to enable the Agency to garner customer and stakeholder
feedback in an efficient, timely manner, in accordance with our
commitment to improving service delivery. The information collected
from our customers and stakeholders will help ensure that users
have an effective, efficient, and satisfying experience with the
Agency’s programs.
EO: EO
12862 Name/Subject of EO: Setting Customer Service Standards
EIA proposes to increase the
burden hour estimate from 5,250 hours to 25,340 hours (8,446 hours
annually) to reflect current growth in program needs and to correct
an administrative error where 5,250 hours was entered into the
ROCIS system instead of the correct number of 15,750 hours. The
number of customer satisfaction surveys has increased. The sample
size used in some of those surveys has also increased and in some
cases, the sample size tripled. The burden time is small for each
response, but the increase in responses from 150,000 to 241,800 and
increase in burden hours from 5,250 to 25,340 are the main reasons
for this change.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.