Form FAQ Web Survey 201 FAQ Web Survey 201 FAQ Web Survey

OMB No. 1905-0210

Expiration Date: 12/31/2019

Burden: 3.0 Minutes

Frequently Asked Questions Web Product Survey

Question 1. What task were you doing when you visited the FAQ page today?

(choose one of the following)

1. Doing homework/preparing a classroom lesson

2. Answering a question about energy

3. Educating myself about energy

4. Writing a report or an article

5. Making a business decision

6. Briefing a decision maker or legislator

7. Developing an energy forecast

8. Making an investment decision

9. Purchasing fuel

10. Researching a topic

11. Just browsing the FAQ web page

12. Other Please specify ~~~Answer is open-ended~~~

Question 1. Which category best describes you or your organization?

(Choose one of the following)

1. Government

• Please specify:
  (choose one of the following)

  • federal

  • state

  • local

  • Congress

  • international

2. Business/Industry

• Please specify:
  (choose one of the following)

  • Energy

  • Nonenergy

3. Research/Consulting

4. Media

5. Finance (banking, investment)

6. Teacher/Professor

7. Student

8. Trade Association/Nonprofit

9. Library

10. Private citizen

11. Other (Please specify: ~~~Answer is open-ended)

Question 3. What information were you looking for?

Please specify ~~~Answer is open-ended~~~

Question 4. Did you find an FAQ that answered your question?

(choose one of the following)

1. Yes, easily  (follow-up question) Was the level of detail OK?

(choose one of the following)

1. Yes, just right

2. Not detailed enough

3. Varied by topic

4. Too detailed

5. Not sure

2. Yes, but it took some effort  (follow-up question) Was the level of detail OK?

(choose one of the following)

1. Yes, just right

2. Not detailed enough

3. Varied by topic

4. Too detailed

5. Not sure

3. Yes, but only some of the information  (follow-up question) Was the level of detail OK? (choose one of the following)

1. Yes, just right

2. Not detailed enough

3. Varied by topic

4. Too detailed

5. Not sure

4. No  (follow-up question) What is your question? Please specify ~~~Answer is open-ended~~~

5. I was just browsing

Question 5. Was the answer in the FAQ easy to understand?

~~~Scale of 1-10, 1 is very dissatisfied and 10 is very satisfied~~

(If they rate the quality 4 or below, meaning they are not satisfied, we ask a follow-up open-ended question “Why are you not satisfied?”)

Question 6. Are the “Learn more” links useful to you?

1. Yes.

~ Please specify ~~~Answer is open-ended~~~

2. No.

~ Please specify ~~~Answer is open-ended~~~

Question 7. Anything else you want to tell us about the FAQs?

~~~Answer is open-ended~~~