OMB approves
this collection for a period of three years. To request approval of
information collections under this generic approval, the agency
must do the following: 1) Unless an agency is using multiple modes
of collection (e.g., paper forms and electronic submissions),
provide a Generic Clearance Submission Template for each
Instrument; 2) If the agency is using multiple modes of collection
(e.g., paper forms and electronic submissions), the same Generic
Clearance Submission Template may be used for both instruments; 3)
each Generic Clearance Submission Template must be uploaded as a
Supplementary document using a naming convention that allows the
public to identify the associated instrument; 4) submit no more
than five Generic Submission Templates with each request. As a
note, this collection was previously submitted and was under OMB
review for 60-days, but was returned to the agency so that the
agency could properly resubmit the collection as a "Quantitative
Feedback on Agency Service Delivery" information collection
request.
Inventory as of this Action
Requested
Previously Approved
12/31/2019
36 Months From Approved
03/31/2019
150,000
0
5,000
5,250
0
5,000
378,105
0
360,100
This collection of information is
necessary to enable the Agency to garner customer and stakeholder
feedback in an efficient, timely manner, in accordance with our
commitment to improving service delivery. The information collected
from our customers and stakeholders will help ensure that users
have an effective, efficient, and satisfying experience with the
Agency’s programs.
EO: EO
12862 Name/Subject of EO: Setting Customer Service Standards
EIA proposes to increase the
burden hour estimate from 15,000 hours to 15,750 hours (5,250 hours
annually) to reflect current growth in program needs. The number of
customer satisfaction surveys has increased. The sample size used
in some of those surveys has also increased and in some cases the
sample size tripled. The burden time is small for each response,
but the increase in responses from 15,000 to 150,000 is the main
reason for this change.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.