OMB No. 1905-0210
Expiration Date: 12/31/2019
Burden: 5.0 Minutes
2017 EIA Web Customer Survey
Question 1. How often do you visit EIA’s website?
(choose one of the following)
Daily
Weekly
Monthly
Less than once a month
First-time visitor
(follow-up
question) How likely are you to come back?
(choose one
of the following)
Very likely
Somewhat likely
Not very likely
I'm not sure
I won't come back
Question 2. Which category best describes you or your organization?
(choose one of the following)
Government (federal, state, local, Congress)
Business/Industry
Please
specify:
(choose one of the following)
Energy
Nonenergy
Research/Consulting
Media
Finance (banking, investment)
Teacher/Professor
Student
Trade Association/Nonprofit
Library
Private citizen
Other (Please specify: ~~~Answer is open-ended)
Question 3. Do you live in the United States?
(choose one of the following)
Yes
No
Question 4. How satisfied are you with the quality of the information on EIA’s website?
~~~Scale of 1-10, 1 being least satisfied and 10 being most satisfied~~
(If they rate the quality 4 or below, meaning they are not satisfied, we ask a follow-up open-ended question “Why are you not satisfied?”)
Question 5. What task were you doing when you visited EIA’s website today?
(choose one of the following)
Writing a report or article
Researching a topic
Purchasing fuel
Making a business decision
Making an investment decision
Making a forecast about energy
Doing homework/preparing a classroom lesson
Briefing a decision-maker or legislator
Educating myself about energy
Getting weekly gasoline and diesel prices
Just browsing
Other Please specify ~~~Answer is open-ended~~~
Question 6. What information were you looking for?
Please specify ~~~Answer is open-ended~~~
Question 7. Did you find the information you were looking for?
(choose one of the following)
Yes, easily (follow-up question) Was the level of detail OK?
(choose one of the following)
Yes, just right
Varied by topic
Not detailed enough
Too detailed
Not sure
Yes, but it took some effort (follow-up question) Was the level of detail OK?
(choose one of the following)
Yes, just right
Varied by topic
Not detailed enough
Too detailed
Not sure
Only part of it (follow-up question) Was the level of detail OK?
( choose one of the following)
Yes, just right
Varied by topic
Not detailed enough
Too detailed
Not sure
No. (follow-up question) What couldn’t you find? Please specify ~~~Answer is open-ended~~~
Question 8. How do you perceive EIA?
(choose one of the following)
Biased
Boring
Brief
Customer-focused
Expert
Informative
Innovative
Long-winded
Non-responsive
Objective
Old-fashioned
Out-of-date
Policy-neutral
Thorough
Timely
Too technical
Uninformed
Other Please specify ~~~Answer is open-ended~~
Question 9. The largest share of U.S. imported oil in 2016 comes from …?
(choose one of the following)
Saudi Arabia
Russia
Canada
Venezuela
Mexico
Iraq
I just don’t know
(After they select an answer, the correct answer will appear on the screen.)
Question 10. Anything else you want to tell us?
~~~Answer is open-ended~~~
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File Modified | 0000-00-00 |
File Created | 2021-01-22 |