Form CAB-001 Country Analysis Brief Customer Survey

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

CAB survey questions-Final

Country Analysis Brief Customer Satisfaction Study

OMB: 1905-0210

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OMB No. 1905-0210

Expiration Date: 12/31/2019

Burden: 5.0 Minutes


2017 EIA Web Product Survey – Country Analysis Briefs



Question 1. How frequently do you visit the Country Analysis Briefs (CABs)?

(Choose one of the following)

  1. Once a week

  2. Once a month

  3. Once a quarter

  4. Once every six months

  5. Once a year or less (follow-up question) Is there a reason you do not visit the CABs more frequently? (Please specify: ~ ~Answer is open-ended)

  6. First time visitor (follow-up question) How likely are you to come back?

(Choose one that applies)

    1. Very likely

    2. Not very likely; I didn’t find the information I needed

    3. I’m not sure


Question 2. How do you use the information in CABs?


(Choose all that apply)

  1. Briefings/presentations

  2. Background research / historical information

  3. To stay informed of current developments

  4. Other (Please specify:~~Answer is open-ended)



Question 3. EIA is considering changing the content in the CABs. What information is most important to you in the CABs?

(Choose all that apply)

  1. Analysis

(Choose all that apply)

    1. Coal

    2. Electricity

    3. Natural Gas

    4. Nuclear

    5. Petroleum and other liquids

    6. Imports and Exports

    7. Stocks

    8. Other (Please specify:~~Answer is open-ended)


(Choose all that apply)

  1. Charts, graphs, tables, and maps

    1. Time series graphs and/or data tables

    2. Pie charts (e.g., detailed information for the most recent yearly data available)

    3. Maps (e.g., infrastructure geographic locations of pipelines, refineries, etc.)

    4. Tables (e.g., lists of pipelines, refineries, etc.)

    5. Other (Please specify: ~ ~Answer is open-ended)



Question 4. Would a shorter CAB version without analysis text or graphs meet your data needs?


(Choose one of the following)

    1. Yes

    2. No (Please explain: answer is open-ended)



Question 5. What changes would you like to see to the CABs?

(Choose all that apply)

a. Analysis text (follow-up question)

(Choose all that apply)

  1. No change necessary, it covers the information that I need

  2. Make it easier to find the most recent updated information

  3. Does not cover the information that I need (Please specify: ~ ~Answer is open-ended)

  4. Too detailed (Please specify: ~ ~Answer is open-ended)

  5. Not detailed enough (Please specify: ~ ~Answer is open-ended)

  6. Not timely enough (Please specify: ~ ~Select all that apply)

    1. Update sections when new information is available

    2. Need more current developments and projects

    3. Update the entire CAB annually

    4. Other (Please specify: ~ ~Answer is open-ended)


  1. Data, charts/graphs, maps, and tables (follow-up question)

(Choose all that apply)

  1. No change necessary, it covers the information that I need

  2. Make it easier to find the most recent updated information

  3. Make them easier to understand

  4. Make them more interactive

  5. Include more charts graphs, and maps

  6. Include Excel downloads for charts and tables

  7. Not timely enough (Please specify: ~ ~Select all that apply)

  8. Other comments (Please specify: answer is open-ended)





Question 6. We may limit the number of updates to the CABS in the future. Of our top 27 CABS viewed on the website in 2016, which are the most important to you?



(Choose your top 10)

    1. Algeria

    2. Australia

    3. Brazil

    4. Canada

    5. China

    6. Columbia

    7. Egypt

    8. India

    9. Indonesia

    10. Iran

    11. Iraq

    12. Japan

    13. Kazakhstan

    14. Libya

    15. Mexico

    16. Nigeria

    17. Norway

    18. Oman

    19. Qatar

    20. Russia

    21. Saudi Arabia

    22. South Korea

    23. Turkey

    24. United Arab Emirates  

    25. United Kingdom

    26. United States

    27. Venezuela

    28. Other (Please specify)




Question 7.  Do you live in the United States?


    (Choose one)

  1. Yes follow-up question Which category best describes you or your organization?


(Choose one of the following)

1. Government

2. Business/Industry/Consulting/Finance

Please specify:
(Choose one of the following)

      1. Energy

      2. Non-energy

3. Education

4. Trade association/Nonprofit

5. Other (Please specify: answer is open-ended)


  1. No follow-up question Which category best describes you or your organization?


(Choose one of the following)

1. Government

2. Business/Industry/Consulting/Finance

Please specify:
(Choose one of the following)

  1. Energy

  2. Non-energy

3. Education

4. Trade association/Nonprofit

5. Other (Please specify: answer is open-ended)



Question 8. Anything else you want to tell us about the CABs?

~~~Answer is open-ended~~~


7


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