Form 2018 EIA Web Custo 2018 EIA Web Custo 2018 EIA Web Customer Survey

OMB No. 1905-0210

Expiration Date: 12/31/2019

Burden: 5.0 Minutes

2018 EIA Web Customer Survey

Question 1. How often do you visit EIA’s website?

(choose one of the following)

1. Daily

2. Weekly

3. Monthly

4. Less than once a month

5. First-time visitor

 (follow-up question) How likely are you to come back?
(choose one of the following)

1. Very likely

2. Somewhat likely

3. Not likely

4. I won't come back

5. I'm not sure

Question 2. Which category best describes you or your organization?

(choose one of the following)

1. Government

• Please specify:
  (choose one of the following)

  • federal

  • state

  • local

  • Congress

  • international

2. Business/Industry

• Please specify:
  (choose one of the following)

  • Energy

  • Nonenergy

3. Research/Consulting

4. Media

5. Finance (banking, investment)

6. Teacher/Professor

7. Student

8. Trade Association/Nonprofit

9. Library

10. Private citizen

11. Other (Please specify: ~~~Answer is open-ended)

Question 3. Do you live in the United States?

(choose one of the following)

1. Yes

2. No

Question 4. How satisfied are you with the quality of the information on EIA’s website?

~~~Scale of 1-10, 1 is very dissatisfied and 10 is very satisfied~~

(If they rate the quality 4 or below, meaning they are not satisfied, we ask a follow-up open-ended question “Why are you not satisfied?”)

Question 5. What task were you doing when you visited EIA’s website today?

(choose one of the following)

1. Viewing weekly, monthly or other energy market report(s)

2. Writing a report or article

3. Researching a topic

4. Purchasing fuel

5. Making a business decision

6. Making an investment decision

7. Making a forecast about energy

8. Doing homework/preparing a classroom lesson

9. Briefing a decision maker or legislator

10. Educating myself about energy

11. Need to answer a question about energy

12. Just browsing

13. Other Please specify ~~~Answer is open-ended~~~

Question 6. What information were you looking for?

Please specify ~~~Answer is open-ended~~~

Question 7. Did you find the information you were looking for?

(choose one of the following)

1. Yes, easily  (follow-up question) Was the level of detail OK?

(choose one of the following)

1. Yes, just right

2. Varied by topic

3. Not detailed enough

4. Too detailed

5. Not sure

2. Yes, but it took some effort  (follow-up question) Was the level of detail OK?

(choose one of the following)

1. Yes, just right

2. Varied by topic

3. Not detailed enough

4. Too detailed

5. Not sure

3. Only part of it  (follow-up question) Was the level of detail OK?

(choose one of the following)

1. Yes, just right

2. Varied by topic

3. Not detailed enough

4. Too detailed

5. Not sure

4. No  (follow-up question) What couldn’t you find? Please specify ~~~Answer is open-ended~~~

5. I was just browsing

Question 8. How do you perceive EIA?

(choose all that apply)

1. Accurate

2. Biased

3. Relevant

4. Customer-focused

5. Expert

6. Informative

7. Innovative

8. Not current

9. Not relevant

10. Objective

11. Out-of-date

12. Policy-neutral

13. Thorough

14. Timely

15. Too technical

16. Transparent

17. Uninformed

18. Other Please specify ~~~Answer is open-ended~~

Question 9. How would you rate your level of energy knowledge/expertise?

(choose one of the following)

1. Novice

2. Intermediate

3. Expert

Question 10. Anything else you want to tell us?

~~~Answer is open-ended~~~