RS periodically asks OPM survey psychologists to review the CSS for potential improvements. This was done for the 2013 CSS. Based on the psychologist's suggestions the following non-substantive changes were made. For the 2017 CSS the following changes were made: 1) Text was updated to reflect that this survey will be done entirely by a survey link emailed to annuitants; 2) Two questions from the 2016 CSS [#12 and #13] were deleted because they asked annuitants about their desire for services that we are unlikely or unable to provide; and 3) A page for written comments was deleted. We expect that the emailed survey will generate many more survey returns than in the past. We do not have the resources to analyze thousands of written responses. Additionally Privacy Act Statements and Public Burden Statements are being added to collections.
The latest form for Customer Satisfaction Surveys expires 2021-09-30 and can be found here.
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Form and Instruction |
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Form and Instruction |
Form and Instruction |
Form and Instruction |
Form |
Form |
Form and Instruction |
Form |
Form and Instruction |
Form and Instruction |
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Justification for No Material/Nonsubstantive Change |
Supporting Statement A |
Supplementary Document |
Supporting Statement B |
Federal Enterprise Architecture: General Government - Central Personnel
Form CSS1 | PMF Job Fair survey | Fillable Printable | Form |
Review document collections for all forms, instructions, and supporting documents - including paper/printable forms.