Customer Satisfaction Surveys

OMB 3206-0236

OMB 3206-0236

RS periodically asks OPM survey psychologists to review the CSS for potential improvements. This was done for the 2013 CSS. Based on the psychologist's suggestions the following non-substantive changes were made. For the 2017 CSS the following changes were made: 1) Text was updated to reflect that this survey will be done entirely by a survey link emailed to annuitants; 2) Two questions from the 2016 CSS [#12 and #13] were deleted because they asked annuitants about their desire for services that we are unlikely or unable to provide; and 3) A page for written comments was deleted. We expect that the emailed survey will generate many more survey returns than in the past. We do not have the resources to analyze thousands of written responses. Additionally Privacy Act Statements and Public Burden Statements are being added to collections.

The latest form for Customer Satisfaction Surveys expires 2021-09-30 and can be found here.

Latest Forms, Documents, and Supporting Material
Document
Name
Form and Instruction
Form
Form and Instruction
Form and Instruction
Form and Instruction
Form
Form
Form and Instruction
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Form and Instruction
Form and Instruction
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Justification for No Material/Nonsubstantive Change
Supporting Statement A
Supplementary Document
Supporting Statement B
All Historical Document Collections
Improperly submitted and continue
No material or nonsubstantive change to a currently approved collection 2020-09-14
Improperly submitted and continue
No material or nonsubstantive change to a currently approved collection 2019-05-28
Approved with change
Revision of a currently approved collection 2018-01-31
Approved without change
No material or nonsubstantive change to a currently approved collection 2017-08-04
Approved without change
No material or nonsubstantive change to a currently approved collection 2016-07-11
Approved without change
No material or nonsubstantive change to a currently approved collection 2015-06-23
Approved without change
No material or nonsubstantive change to a currently approved collection 2014-08-25
Approved without change
Revision of a currently approved collection 2014-02-28
Approved without change
No material or nonsubstantive change to a currently approved collection 2013-10-31
Approved without change
No material or nonsubstantive change to a currently approved collection 2012-03-29
Approved without change
No material or nonsubstantive change to a currently approved collection 2011-05-19
Approved without change
Revision of a currently approved collection 2010-10-21
Approved with change
Revision of a currently approved collection 2009-05-29
Approved without change
No material or nonsubstantive change to a currently approved collection 2006-03-27
Approved without change
No material or nonsubstantive change to a currently approved collection 2005-10-18
Approved without change
No material or nonsubstantive change to a currently approved collection 2004-08-03
Approved without change
No material or nonsubstantive change to a currently approved collection 2004-07-01
Approved without change
No material or nonsubstantive change to a currently approved collection 2004-04-19
Approved without change
No material or nonsubstantive change to a currently approved collection 2004-03-24
Approved without change
Revision of a currently approved collection 2002-11-18
Approved without change
New collection (Request for a new OMB Control Number) 1998-08-28
OMB Details

PMF Job Fair Survey

Federal Enterprise Architecture: General Government - Central Personnel

Form CSS1PMF Job Fair surveyFillable PrintableForm

Review document collections for all forms, instructions, and supporting documents - including paper/printable forms.


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