Customer Satisfaction Surveys

ICR 201801-3206-005

OMB: 3206-0236

Federal Form Document

ICR Details
3206-0236 201801-3206-005
Active 201708-3206-002
OPM RI 10-72
Customer Satisfaction Surveys
Revision of a currently approved collection   No
Regular
Approved with change 09/25/2018
Retrieve Notice of Action (NOA) 01/31/2018
This collection is approved based on the revised materials provided by the Agency.
  Inventory as of this Action Requested Previously Approved
09/30/2021 36 Months From Approved 09/30/2018
650,000 0 650,000
55,000 0 55,000
200,000 0 200,000

RS periodically asks OPM survey psychologists to review the CSS for potential improvements. This was done for the 2013 CSS. Based on the psychologist's suggestions the following non-substantive changes were made. For the 2017 CSS the following changes were made: 1) Text was updated to reflect that this survey will be done entirely by a survey link emailed to annuitants; 2) Two questions from the 2016 CSS [#12 and #13] were deleted because they asked annuitants about their desire for services that we are unlikely or unable to provide; and 3) A page for written comments was deleted. We expect that the emailed survey will generate many more survey returns than in the past. We do not have the resources to analyze thousands of written responses. Additionally Privacy Act Statements and Public Burden Statements are being added to collections.

None
None

Not associated with rulemaking

  82 FR 21273 05/05/2017
82 FR 61340 12/27/2017
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 650,000 650,000 0 0 0 0
Annual Time Burden (Hours) 55,000 55,000 0 0 0 0
Annual Cost Burden (Dollars) 200,000 200,000 0 0 0 0
No
No

$200,000
Yes Part B of Supporting Statement
    Yes
    Yes
No
No
No
Uncollected
Charles Conyers 202 606-0125 charles.conyers@opm.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
01/31/2018


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