OMB Approved:
No. 3206-0236
TSA Applicants Customer Satisfaction Survey
Privacy Act Statement
Collection of this information is authorized by Section 4702 of Title 5, United States Code.
Your responses to this survey are voluntary and there is no penalty if you choose not to respond. However, maximum participation is encouraged so that the data will be complete and representative.
The principal purpose in collecting this information is to [insert specific purpose here] and make changes to Governmentwide policies on these [insert specific initiatives here]. There are no other routine uses for the survey results.
In any public release of survey results, no data will be disclosed that could be used to match your responses with your identity because there will be no individual identifiers associated with the data. All email addresses will be stripped and discarded automatically when the completed survey is submitted.
Public Burden Statement:
We estimate this form takes an average of 15 minutes to complete including the time for getting the needed data and reviewing both the instructions and completed form. Send comments regarding our estimate or any other aspect of this form, including suggestions for reducing completion time, to the Office of Personnel Management (OPM), Assessment Services, Steve Burnkrant (3206- 0236), Washington, DC 20415-7900. The OMB Number, 3206-0236, is currently valid. OPM may not collect this information, and you are not required to respond, unless this number is displayed.
Satisfaction with Specific Application Processes
In this section, "Candidate Dashboard" refers to the online system used to submit application materials and track the status of your application.
For the following items, indicate the extent to which you agree or disagree with each statement.
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Strongly Disagree |
Disagree |
Neither Agree nor Disagree |
Agree |
Strongly Agree |
Not Applicable |
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Strongly Disagree |
Disagree |
Neither Agree nor Disagree |
Agree |
Strongly Agree |
Not Applicable |
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Satisfaction with the Help Desk
A Help Desk was available to you for advice and assistance in all areas related to the application process. The items in this section refer only to advice and assistance you may have received from the Help Desk by calling their 800 number, emailing them, or using the self-service website.
During the application process, which methods, if any, did you use to obtain advice or assistance? (Mark all that apply)
O |
None: I did not contact the Help Desk |
O |
Phone |
O |
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O |
Web-based self-service |
O |
No difficulties |
O |
Difficulty with automated “800” number |
O |
Telephone rang without answer or stayed busy |
O |
Telephone messages were not returned |
O |
Telephone call transferred multiple times |
O |
Telephone Interactive Voice Response system took too long |
O |
Kept on hold too long |
O |
No response to e-mail messages |
O |
E-mail forwarded multiple times |
O |
Difficulty getting through to the fax number |
O |
Responses to faxes were too slow |
O |
Difficulty using the website for web-based self-service |
O |
Other |
For the following items, indicate the extent to which you agree or disagree with each statement.
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Strongly Disagree |
Disagree |
Neither Agree nor Disagree |
Agree |
Strongly Agree |
Not Applicable |
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Very Poor |
Poor |
Fair |
Good |
Very Good |
Not Applicable |
How would you rate the quality of Help Desk support related to each of the following: |
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Very Dissatisfied |
Dissatisfied |
Neither Satisfied nor Dissatisfied |
Satisfied |
Very Satisfied |
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Overall Satisfaction
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Strongly Disagree |
Disagree |
Neither Agree nor Disagree |
Agree |
Strongly Agree |
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Strongly Disagree |
Disagree |
Neither Agree nor Disagree |
Agree |
Strongly Agree |
Not Applicable |
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Very Dissatisfied |
Dissatisfied |
Neither Satisfied nor Dissatisfied |
Satisfied |
Very Satisfied |
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Background Information
The following items ask for background information that will help categorize responses. Responses will NOT be used to identify individual respondents.
O |
TSO (Transportation Security Officer) D Band |
O |
MAP (Management, Administrative, and Professional) – Airport |
O |
MAP (Management, Administrative, and Professional) – HQ Offices |
O |
LEO/FAM (Law Enforcement Officer/Federal Air Marshal) |
O |
TSES (Transportation Senior Executive Service) |
O |
Yes |
O |
No |
If you answered “Yes” to the previous item, indicate which of the following best describes your current employer. If you answered “No” to the previous item, indicate which of the following best describes your most recent employer.
O |
TSA (I am applying for a new position in TSA) |
O |
Another DHS organization |
O |
Another Federal agency |
O |
Private sector |
O |
State government |
O |
Other |
O |
I have never worked for the Federal government |
O |
Less than 1 year |
O |
1 year – less than 5 years |
O |
5 years – less than 10 years |
O |
10 years – less than 15 years |
O |
15 years – less than 20 years |
O |
20 years or more |
O |
Website |
O |
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O |
Fax |
O |
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O |
Phone in |
O |
In person |
File Type | application/msword |
File Title | Satisfaction with Specific Application Processes |
Author | Steve Burnkrant |
Last Modified By | SYSTEM |
File Modified | 2018-01-31 |
File Created | 2018-01-31 |