TSA Customer Surveys - Group 1

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Documents and Forms

Document Name Document Type
1_1652-0058 GC TSA Exceptional Service Compliment Card_Instr.docx Other-Survey Questions
2_1652-0058 GC_TSAIA CIIS_Instr_Final.docx Other-Survey Questions
3_1652-0058 GC_REAL_ID_Advertising_Tracking_Survey_Intr_(SPD-15).docx Other-Survey Questions
5_1652-0058 GC_TCC CusSatisSurvey_Email.pdf Other-Survey Questions
5_1652-0058 GC_TCC CusSatisSurvey_Telephone.pdf Other-Survey Questions
TSA Form 1303 TSA PRODUCT FEEDBACK SURVEY 4_1652-0058 GC_TSAProductFeedback_Instr.pdf Form and Instruction
1_1652-0058 GC TSA Exceptional Service Compliment Card_App.docx 1_Generic Application IC Document
2_1652-0058 GC_TSAIA CIIS_App.docx 2_Generic Application IC Document
3_1652 -0058 GC_REALID_FY24_AwarenessSurvey_App_(SPD15).docx 3_Generic Application IC Document
4_1652-0058 GC_TSAProductFeedback_Appln.docx 4_Generic Application IC Document
5_1652-0058 GC_TCC CusSatisSurvey_Email.Telephone App.docx 5_Generic Application IC Document

Information Collection (IC) Details

IC Title:	TSA Customer Surveys - Group 1	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Survey Questions			1_1652-0058 GC TSA Exceptional Service Compliment Card_Instr.docx	Yes	Yes	Fillable Fileable
Other-Survey Questions			2_1652-0058 GC_TSAIA CIIS_Instr_Final.docx	Yes	Yes	Fillable Fileable
Other-Survey Questions			3_1652-0058 GC_REAL_ID_Advertising_Tracking_Survey_Intr_(SPD-15).docx	Yes	Yes	Fillable Fileable
Form and Instruction	TSA Form 1303	TSA PRODUCT FEEDBACK SURVEY	4_1652-0058 GC_TSAProductFeedback_Instr.pdf	Yes	Yes	Fillable Fileable
Other-Survey Questions			5_1652-0058 GC_TCC CusSatisSurvey_Email.pdf	Yes	Yes	Fillable Fileable
Other-Survey Questions			5_1652-0058 GC_TCC CusSatisSurvey_Telephone.pdf	Yes	Yes	Fillable Fileable

Line of Business: Homeland Security

Subfunction: Border and Transportation Security

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 219,117	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	219,117	219,117
Annual IC Time Burden (Hours)	4,059	4,059
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
1_Generic Application	1_1652-0058 GC TSA Exceptional Service Compliment Card_App.docx	08/12/2025
2_Generic Application	2_1652-0058 GC_TSAIA CIIS_App.docx	08/12/2025
3_Generic Application	3_1652 -0058 GC_REALID_FY24_AwarenessSurvey_App_(SPD15).docx	08/14/2025
4_Generic Application	4_1652-0058 GC_TSAProductFeedback_Appln.docx	08/14/2025
5_Generic Application	5_1652-0058 GC_TCC CusSatisSurvey_Email.Telephone App.docx	08/14/2025

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.