1_1652-0058 GC TSA Exceptional Service Compliment Card_Instr

OMB 1652-0058

Exp. 8/31/2028

TSA Exceptional Service Compliment Card

Thank you for sharing your positive experience with us at the TSA checkpoint at {Name of Airport}. We value your feedback and appreciate your time in completing this brief survey. Please do not include any personally identifiable information in open responses.

1. *1. Airport (Required)

• BOS

• ORH

• PVC

• HYA

• ACK

• MVY

• EWB

2. 2. Terminal:

• Terminal A – Delta (domestic flights only)

• Terminal B-South – American Airlines, Air Canada

• Terminal B-North – Spirit Airlines, Alaska Airlines, Southwest Airlines, United Airlines, Boutique Air

• Terminal C – JetBlue, Cape Air, Aer Lingus, Etihad Airways, TAP Air Portugal

• Terminal E – International Flights, Frontier Airlines, Hawaiian Airlines, WestJet

3. What aspects of the TSA screening process did you find most satisfying?

• Quality of Service

• Professionalism of Staff

• Efficiency of the Process

4. Which part of the screening procedure at the TSA checkpoint stood out the most?

• Initial greeting and instructions

• Professionalism and respectfulness of the staff

• Efficiency and timeliness of the procedure

5. How would you describe your interaction with our TSA staff?

• Friendly and Approachable

• Knowledgeable and Helpful

• Prompt and Efficient

6. Was there a particular TSA staff member who made your experience exceptional?

• Yes

• No

• If so, please provide their name and how they contributed to your positive experience. (not required) __________________________________________

7. How did the TSA screening process contribute to your sense of safety and public well-being?

• Enhanced my personal safety

• Contributed to overall public safety

• Provided peace of mind

Paperwork Reduction Act Statement: TSA is collecting this information to obtain feedback on TSA employee’s performance. The public burden for this voluntary collection of information is estimated to be approximately 2 minutes. An agency may not conduct or sponsor, and persons are not required to respond to a collection of information, unless it displays a valid OMB control number. The OMB control number assigned to this collection is 1652-0058, which expires 08/31/2028. Send comments regarding this burden estimate or collection to: TSA-11, Attention: PRA 1652-0058, TSA Exceptional Service Compliment Card, 6595 Springfield Center Drive, Springfield, VA 20598-6011.