Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
G417: Pre-Application Assessment Program Registration and Survey Form	New
G416: SOaR Registration and Survey Form	New
G415: StART Registration and Surveys Form	New
G409: Patent & Trademark Boot Camp Surveys Form	New
G405 CI2 Concept Testing and Discussion Board Form and Instruction	New
0651-0080 Supporting Statement Part A Final 2024.docx Supporting Statement A	2024-09-18
0651-0080 Supporting Statement Part B Final 2024.docx Supporting Statement B	2024-09-18
Fast Track Requests Template and Instruction.docx Supplementary Document	2024-08-19
USPTO Information Quality Guidelines.pdf Supplementary Document	2024-08-19

IC Document Collections

IC ID	Document Title	Status
271013	G423: NMTI Nomination Survey Other-Invitation Email	New
271004	G422: DOCX Training Survey 2024 Other-Invitation Email	New
271000	G421: Public Engagement Partnership (PEP) Survey Other-Survey	New
270999	G420: Diversity and Inclusion Survey 2024 Other-Survey	New
270962	G419: Invention-Con Surveys 2024 Other-Invitation Email	New
270960	G418: IP Attaché Program Survey Other-Survey	New
270959	G417: Pre-Application Assessment Program Registration and Survey Form	New
270958	G416: SOaR Registration and Survey Form	New
270957	G415: StART Registration and Surveys Form	New
270777	G414: LSAC Surveys Other-Survey	New
270776	G413: USPTO Alumni Association Recruitment Feedback Survey Other-Survey	New
270774	G412: Join the List Survey Other-Survey	New
270519	G411: STEPP Bundle 2024 Other-Email Language	New
270444	G410: TC2600 Customer Partnership Survey Other-Survey	New
270422	G409: Patent & Trademark Boot Camp Surveys Form	New
270381	G408: IP Pendency Survey 2024 Other-Survey	New
270380	G407: IP5 Statistic Report Reader Survey 2024 Other-Survey: English Language	New
270372	G406: GIPA Domestic Survey Other-Survey Invitation	New
270362	G405 CI2 Concept Testing and Discussion Board Form and Instruction	New
270358	G404: Women in IP Symposium Survey Other-Survey	New
270299	G403: EquIP HQ Classroom Play Testing Other-Focus Group Questions	New
270272	G402: Women Entrepreneurs (WE) Post-Mentoring Program Survey 2024 Other-Survey	New
270265	G401: UXD Bundle 2024 Other-Invitation Email	New
270263	G400: USPTO Outreach Survey 2024 Other-Survey	New

ICR Details

OMB Control No: 0651-0080	ICR Reference No: 202408-0651-003
Status: Received in OIRA	Previous ICR Reference No: 202106-0651-004
Agency/Subagency: DOC/PTO	Agency Tracking No:
Title: Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 09/18/2024

	Requested	Previously Approved
Expiration Date	36 Months From Approved	11/30/2024
Responses	150,000	100,000
Time Burden (Hours)	25,500	16,667
Cost Burden (Dollars)	0	0

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Abstract: Improving USPTO programs requires ongoing assessment. The USPTO will collect, analyze, and interpret information gathered to identify strengths and weaknesses of current services. Based on feedback received, the Agency will identify operational changes needed to improve programs and services. The solicitation of feedback will target areas such as: timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. The USPTO is committed to hearing feedback from its customers and stakeholders. Responses will be assessed to identify service areas in need of improvement. If this information is not collected, the Agency will miss opportunities to obtain vital feedback from its customers and stakeholders on ways to improve its programs and services.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 51312	06/17/2024
30-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 76457	09/18/2024
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 24

IC Title	Form No.	Form Name
G400: USPTO Outreach Survey 2024
G401: UXD Bundle 2024	N/A, N/A	AV Consent Form ,   Background Info Form
G402: Women Entrepreneurs (WE) Post-Mentoring Program Survey 2024
G403: EquIP HQ Classroom Play Testing
G404: Women in IP Symposium Survey
G405 CI2 Concept Testing and Discussion Board	N/A, N/A	Consent Form and Questions ,   Discussion Board Consent Form and Screening Questions
G406: GIPA Domestic Survey
G407: IP5 Statistic Report Reader Survey 2024
G408: IP Pendency Survey 2024
G409: Patent & Trademark Boot Camp Surveys	N/A, N/A	Registration Form ,   Registation Form - Spanish Language
G410: TC2600 Customer Partnership Survey
G411: STEPP Bundle 2024
G412: Join the List Survey
G413: USPTO Alumni Association Recruitment Feedback Survey
G414: LSAC Surveys
G415: StART Registration and Surveys	N/A	StART Interest Form
G416: SOaR Registration and Survey	N/A	SOaR Interest Form
G417: Pre-Application Assessment Program Registration and Survey	N/A	Pre-Application Assessment Program Interest Form
G418: IP Attaché Program Survey
G419: Invention-Con Surveys 2024
G420: Diversity and Inclusion Survey 2024
G421: Public Engagement Partnership (PEP) Survey
G422: DOCX Training Survey 2024
G423: NMTI Nomination Survey

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	150,000	100,000	0	0	50,000	0
Annual Time Burden (Hours)	25,500	16,667	0	0	8,833	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $98,405

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/18/2024

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