Supporting
statement updated to reflect DOC components authorized to use this
collection: The following Agency Bureaus and offices will be
authorized to use this Generic Clearance: Bureau of Industry and
Security (BIS); U.S. Census Bureau (Census); Economic Development
Administration (EDA); Economics and Statistics Administration
(ESA); International Trade Administration (ITA); Minority Business
Development Agency (MBDA); National Institute of Standards and
Technology (NIST); National Technical Information Service (NTIS);
National Telecommunications and Information Administration (NTIA);
United States Patent and Trademark Office (USPTO); and the Office
of the Secretary (OS).
Inventory as of this Action
Requested
Previously Approved
09/30/2023
36 Months From Approved
752,925
0
0
55,471
0
0
0
0
0
In March 2018, the Administration of
President Trump launched the President’s Management Agenda (PMA)
and established new Cross-Agency Priority (CAP) Goals. Excellent
service was established as a core component of the mission,
service, stewardship model that frames the entire PMA, embedding a
customer-focused approach in all of the PMA’s initiatives. This
model was also included in the 2018 update of the Federal
Performance Framework in Circular A-11, ensuring ‘excellent
service’ as a focus in future agency strategic planning efforts.
The PMA included a CAP Goal on Improving Customer Experience with
Federal Services, with a primary strategy to drive improvements
within 25 of the nation’s highest impact programs. This effort is
supported by an interagency team and guidance in Circular A-11
requiring the collection of customer feedback data and increasing
the use of industry best practices to conduct customer
research.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.