Authenticated Digital Experience (formerly titled the "MyUSPTO.gov" survey)
Generic Clearance for Managing Customer Experience and Improving Service Delivery OMB Circular A-11, Section 280
Copy of MyUSPTO Desktop Informational Question List.xlsx
Authenticated Digital Experience (formerly titled the "MyUSPTO.gov" survey)
OMB: 0690-0035
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 0690-0035 can be found here:
Document [xlsx]
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Model Questions
Custom Questions
Overview
Welcome and Thank You TextModel Questions
Custom Questions
Sheet 1: Welcome and Thank You Text
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Welcome and Thank You Text | ||||
| Welcome Text | Thank You Text | ||||
| Thank you for visiting my.uspto.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible. |
Thank you for taking our survey - and for helping us serve you better. We appreciate your input! |
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Sheet 2: Model Questions
| Model Name | MyUSPTO Desktop Informational |
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| Model ID | Qcssxl09ttBcABRNYNoVNg4C | Underlined & Italicized: Re-order | ||||||
| Partitioned | Yes - 2MQ | Pink: Addition | ||||||
| Date | Blue: Reword | |||||||
| Model Version | 17.3.Y | |||||||
| Label | Satisfaction Questions | |||||||
| Label | Element Questions | Label | Future Behaviors | |||||
| Satisfaction | ||||||||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | 13 | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
Brand Confidence (1=Not At All Confident, 10=Very Confident) | ||||
| 1 | Site Performance - Speed | Please rate the speed that pages and content loaded for you. | 14 | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
16 | Brand Confidence | Please rate your level of confidence in the data provided within the widgets on my.uspto.gov. |
| 2 | Site Performance - Completeness | Please rate the consistency of complete loading of pages and content. | 15 | Satisfaction - Ideal | How does this site compare to an ideal website? (1=Not Very Close, 10=Very Close) |
Return (1=Very Unlikely, 10=Very Likely) |
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| 3 | Site Performance -Responsiveness | Please rate the responsiveness of the pages to your actions. | 17 | Return | How likely are you to use the widgets on my.uspto.gov in the future? | |||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Recommend (NPS) (1=Very Unlikely, 10=Very Likely) |
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| 4 | Look and Feel - Appeal | Please rate the visual appeal of the pages that you visited. | 18 | Recommend | How likely are you to recommend my.uspto.gov to a peer or colleague? | |||
| 5 | Look and Feel - Spacing | Please rate the spacing between items on the pages that you visited. | Primary Resource (1=Very Unlikely, 10=Very Likely) |
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| 6 | Look and Feel - Readability | Please rate the legibility of the pages that you visited. | 19 | Primary Resource | How likely are you to use my.uspto.gov as your primary resource for obtaining information on patents and trademarks | |||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 7 | Navigation - Ease | Please rate the ease of finding what you were looking for. | ||||||
| 8 | Navigation - Layout | Please rate the page layout on displaying content and links where you could find them. | ||||||
| 9 | Navigation - Links | Please rate the links on taking you where you needed to go. | ||||||
| Site Information (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 10 | Site Information - Relevance | Please rate the relevance to your interests of the information that you found. | ||||||
| 11 | Site Information - Thoroughness | Please rate the thoroughness of the information that you found. | ||||||
| 12 | Site Information - Readability | Please rate the readability of the information that you found. |
Sheet 3: Custom Questions
| Model Name | MyUSPTO Desktop Informational |
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| Model ID | Qcssxl09ttBcABRNYNoVNg4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | Yes - 2MQ | Pink: Addition | |||||||
| Date | 1/29/2019 | Blue: Reword | |||||||
| QID | AP Question Tag | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| ALK0291713 | primary_reason_govt | What is your primary reason for visiting the site today? | Patents | A | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | |
| Trademarks | B | Randomize | |||||||
| Both | C | Anchor Answer Choice | |||||||
| Other | D | Anchor Answer Choice | |||||||
| ALK0291714 | primary_reason_govt | A | What specifically did you come to the site to do? | Get status information on patents | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason_Patents | |
| Pay a patent fee | |||||||||
| Make an appointment | |||||||||
| Find a patent form | |||||||||
| View patent alerts | Randomize | ||||||||
| View Patent Trial and Appeal Board Alerts | |||||||||
| File a patent | |||||||||
| Other | |||||||||
| ALK0291715 | primary_reason_govt | B | What specifically did you come to the site to do? | Get status information on trademarks | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason_Trademarks | |
| Pay a trademark fee | Randomize | ||||||||
| Find a trademark form | |||||||||
| View trademark alerts | |||||||||
| File a trademark | |||||||||
| Find TMOG updates | |||||||||
| Other | |||||||||
| ALK0291717 | primary_reason_govt | C | What specifically did you come to the site to do? | access Fees and payments | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason_Both | |
| Manage MyUSPTO account | |||||||||
| Do research | |||||||||
| Find contact information | Randomize | ||||||||
| Download a document | |||||||||
| View press releases or other recent news | |||||||||
| Find employment opportunities | |||||||||
| Find TMOG updates | |||||||||
| Social media (e.g., Facebook, Twitter, etc.) | |||||||||
| Other (please specify) | E | Anchor Answer Choice | |||||||
| ALK0291747 | primary_reason_other | E | Please specify the other reason for your visit. | N | Text field, <100 char | Skip Logic Group* | Primary Reason - Both_Other | ||
| ALK0291748 | primary_reason_other | D | Please specify the other reason for your visit. | N | Text field, <100 char | Skip Logic Group* | Primary Reason - Other | ||
| BRO0295969 | role_govt | Which of the following best describes your primary role? | Attorney | Y | Drop down, select one | Role | |||
| Paralegal | |||||||||
| Inventor | |||||||||
| IT Professional/Engineer | |||||||||
| Research Professional | |||||||||
| Entrepreneur or other business professional | |||||||||
| Vendor | |||||||||
| Student | |||||||||
| Other | |||||||||
| BRO0296007 | US_Commerce_USPTO_MyUSPTO_Desktop_Informational_Rate_Confidence | Please rate your level of agreement with the following statements: This interaction increased my confidence in the USPTO. |
1 = Strongly Disagree | Y | Radio button, scale, no don't know | Rate - Confidence | |||
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| 10 = Strongly Agree | |||||||||
| BRO0296008 | US_Commerce_USPTO_MyUSPTO_Desktop_Informational_Rate_Need_Addressed | My need was addressed. | 1 = Strongly Disagree | Y | Radio button, scale, no don't know | Rate - Need Addressed | |||
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| 10 = Strongly Agree | |||||||||
| BRO0296027 | US_Commerce_USPTO_MyUSPTO_Desktop_Informational_Rate_Ease | It was easy to complete what I needed to do. | 1 = Strongly Disagree | Y | Radio button, scale, no don't know | Rate - Ease | |||
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| 10 = Strongly Agree | |||||||||
| BRO0296047 | US_Commerce_USPTO_MyUSPTO_Desktop_Informational_Rate_Clarity | The information provided was clear. | 1 = Strongly Disagree | Y | Radio button, scale, no don't know | Rate - Clarity | |||
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| 10 = Strongly Agree | |||||||||
| BRO0296067 | US_Commerce_USPTO_MyUSPTO_Desktop_Informational_Rate_Time_to_Complete | It took a reasonable amount of time to do what I needed to do. | 1 = Strongly Disagree | Y | Radio button, scale, no don't know | Rate - Time to Complete | |||
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| 10 = Strongly Agree | |||||||||
| JHR8309Q013 | fs_visit_frequency | How often do you visit this site? | This is my first visit | Y | Drop down, select one | Visit Frequency | |||
| Once every 6 months or less often | |||||||||
| Once every few months | |||||||||
| Monthly | |||||||||
| Weekly | |||||||||
| Daily or more often | |||||||||
| JHR8309Q017 | fs_improve | What else would you like to share with us to help improve your online experience with my.uspto.gov? | N | Text area, no char limit | Improve |
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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