Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
Fast Track Generic Clearance Supporting Statement Part A - DoD.docx Supporting Statement A	2016-03-08
Fast Track Generic Clearance Supporting Statement Part B - DoD.doc Supporting Statement B	2015-12-31

IC Document Collections

IC ID	Document Title	Status
234450	2018 Interviews with Law Enforcement Stakeholders Other-Interview	New
234027	Washington Headquarters Services (WHS) Customer Service Survey Other-Survey	New
234022	DoDEA Sure Start Parent Questionnaire Other-Survey	New
233003	Military OneSource – Ft Bragg Event Participant Survey Other-Survey Questions	New
232546	DLA Supplier Feedback Survey Other-Survey & Instruction	New
232114	Center for Development of Security Excellence (CDSE) Customer Service Survey Other-Survey	New
231926	TEAMS Industry Survey Other-Invitation	New
231811	DCPAS Branding Focus Groups Other-Focus Group Guide	New
231509	Mark Center LEED Transportation Survey Other-Survey	New
231116	Scientific Test and Analysis Techniques Center of Excellence (STAT COE) Website Survey Other-Survey	New
230778	OEA Compatible Use Program of Assistance Review Other-Moderator Guide	New
230709	2018 College Student and Recent Graduates' Knowledge of DoD Careers and Scholarship Opportunities Survey Other-Email Invitation	New
229958	2017 College Student and Recent Graduates' Knowledge of DoD Careers and Scholarship Opportunities Other-Focus Group Script	New
228456	Joint Civilian Orientation Conference Evaluation Other-Evaluation Survey	New
228036	The Office of Information Management Training Course Evaluations Other-Evaluation	New
226854	DMA - Visual Information Questionnaire Other-Eye on Vi Newsletter	New
226721	A Tool for Measuring Graph Comprehension Other-Collection Survey	New
226313	Pre-FOCI Conference Questionnaire Other-Questionnaire	New
225384	OEA BRAC Program of Assistance Review Other-Moderator Questions	New
224976	Post-FOCI Conference Survey Other-Survey	New
224915	2016 Post-Election Voting Survey of State Election Officials Other-Emails	New
224155	NGA Customer Satisfaction Survey Other-Screenshots	New
223435	Coastal Texas Flood Survey Other-Survey	New
223337	Stakeholder Survey to Determine Perceptions of Boating Conditions on Peak Use Days Other-Survey	New
223335	Boat Ramp Exit Survey to Determine Recreational Boater Perceptions of Boating Conditions on Peak Use Days Other-Survey	New
223321	Marina Tenant Survey to Determine Recreational Boater Perceptions of Boating Conditions on Peak Use Days Other-Survey	New
222592	Three Rivers Feasibility Study Navigation Closure Survey Other-Customer Satisfaction Survey	New
221524	State of Strategy Conference Questionnaire Other-Survey	New

ICR Details

OMB Control No: 0704-0553	ICR Reference No: 201512-0704-010
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: DOD/DODDEP	Agency Tracking No:
Title: Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 04/19/2016
	Date Received in OIRA: 03/08/2016
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.”

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	04/30/2019	36 Months From Approved
Responses	300,000	0	0
Time Burden (Hours)	50,000	0	0
Cost Burden (Dollars)	1,135,500	0	0

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Abstract: Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our customers’ needs, the Department of Defense (hereafter “the Agency”) seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: null
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	80 FR 81813	12/31/2015
30-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 12080	03/08/2016
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 28

IC Title	Form No.	Form Name
NGA Customer Satisfaction Survey
OEA Compatible Use Program of Assistance Review
DCPAS Branding Focus Groups
Center for Development of Security Excellence (CDSE) Customer Service Survey
Coastal Texas Flood Survey
OEA BRAC Program of Assistance Review
A Tool for Measuring Graph Comprehension
DMA - Visual Information Questionnaire
Scientific Test and Analysis Techniques Center of Excellence (STAT COE) Website Survey
2018 Interviews with Law Enforcement Stakeholders
Three Rivers Feasibility Study Navigation Closure Survey
Pre-FOCI Conference Questionnaire
2018 College Student and Recent Graduates' Knowledge of DoD Careers and Scholarship Opportunities Survey
Mark Center LEED Transportation Survey
DLA Supplier Feedback Survey
Stakeholder Survey to Determine Perceptions of Boating Conditions on Peak Use Days
Post-FOCI Conference Survey
State of Strategy Conference Questionnaire
TEAMS Industry Survey
Military OneSource – Ft Bragg Event Participant Survey
Boat Ramp Exit Survey to Determine Recreational Boater Perceptions of Boating Conditions on Peak Use Days
2016 Post-Election Voting Survey of State Election Officials
The Office of Information Management Training Course Evaluations
Joint Civilian Orientation Conference Evaluation
Marina Tenant Survey to Determine Recreational Boater Perceptions of Boating Conditions on Peak Use Days
2017 College Student and Recent Graduates' Knowledge of DoD Careers and Scholarship Opportunities
DoDEA Sure Start Parent Questionnaire
Washington Headquarters Services (WHS) Customer Service Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	300,000	0	0	300,000	0	0
Annual Time Burden (Hours)	50,000	0	0	50,000	0	0
Annual Cost Burden (Dollars)	1,135,500	0	0	1,135,500	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new request for a fast track generic ICR.

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Annual Cost to Federal Government: $185,368

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/08/2016

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