Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
Form NRC Form 840 NRC Form 840 Non-NRC Participant Course Feedback Form and NRC Alternate Dispute Resolution Program Participant Questionnaire Form	New
Form NRC Form 671 NRC San Onofre Nuclear Generating Station Survey and In-person Interviews Form and Instruction	New
Draft Generic Clearance Submission Template.pdf Supplementary Document	2013-12-12
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Part B.doc Supporting Statement B	2013-12-17
Supporting Statement for PRA Generic Information Collection Submissions Fast-track Part A.docx Supporting Statement A	2013-12-17
2013-29430.pdf Supplementary Document	2013-12-12

IC Document Collections

IC ID	Document Title	Status
224487	NRC Form 840 Non-NRC Participant Course Feedback Form and NRC Alternate Dispute Resolution Program Participant Questionnaire Form	New
223264	2016 Acquisition Survey 360 Instruction	New
220461	IMPEP Viewpoint Surveys for Team Members and Program Directors Other-Electronic Survey	New
220017	Regulatory Information Conference Feedback Forms 2016 Other-Feedback Survey	New
216650	Acquisition 360 Survey Other-Survey	New
213766	Revised Regulatory Information Conference Feedback Form 2015 Other-Participant survey	New
212327	NRC San Onofre Nuclear Generating Station Survey and In-person Interviews Form and Instruction	New
210195	Agency Customer Satisfaction Surveys Other-Online survey	New
210194	Regulatory Information Conference Feedback Forms Other-Participant survey	New

ICR Details

OMB Control No: 3150-0217	ICR Reference No: 201312-3150-004
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: NRC	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 01/23/2014
	Date Received in OIRA: 12/16/2013
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/2017	36 Months From Approved
Responses	17,170	0	0
Time Burden (Hours)	8,935	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 80542	12/22/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 74176	12/10/2013
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 9

IC Title	Form No.	Form Name
Revised Regulatory Information Conference Feedback Form 2015
NRC Form 840 Non-NRC Participant Course Feedback Form and NRC Alternate Dispute Resolution Program Participant Questionnaire	NRC Form 840	Non-NRC Participant Course Feedback Form
Regulatory Information Conference Feedback Forms
Acquisition 360 Survey
Agency Customer Satisfaction Surveys	NRC Form 659, NRC Form 787	Freedom of Information Act User Survey ,   NRC Public Meeting Feedback
NRC San Onofre Nuclear Generating Station Survey and In-person Interviews	NRC Form 671, NRC Form 671	NRC SONGS Survey ,   NRC SONGS In-Person Interview
2016 Acquisition Survey 360
IMPEP Viewpoint Surveys for Team Members and Program Directors
Regulatory Information Conference Feedback Forms 2016

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	17,170	0	0	0	17,170	0
Annual Time Burden (Hours)	8,935	0	0	0	8,935	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $368,100

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 12/16/2013

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