Two Customer Satisfaction Surveys - Registration, Personalized Portal, and the Online Social Security Statement

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Fast Track)

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 0960-0788 can be found here:

Documents and Forms

Document Name Document Type
Survey final (2).doc Other-survey
PCAP APA Survey Questionnaire (2).doc Other-Survey
Survey Template Final.doc Survey Template IC Document
Description.docx Survey Description IC Document
Template PCAP Survey APA.doc PCAP Survey Template APA IC Document
Description (2) APA.docx PCAP APA Survey Description IC Document
APA Invitation Document.rtf PCAP APA Solicitation Document IC Document

Information Collection (IC) Details

IC Title:	Two Customer Satisfaction Surveys - Registration, Personalized Portal, and the Online Social Security Statement	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-survey			Survey final (2).doc		Yes	Yes	Fillable Fileable
Other-Survey			PCAP APA Survey Questionnaire (2).doc		Yes	Yes	Fillable Fileable

Line of Business: Income Security

Subfunction: General Retirement and Disability

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 330	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	330	330
Annual IC Time Burden (Hours)	53	53
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Survey Template	Survey Template Final.doc	12/27/2011
Survey Description	Description.docx	12/27/2011
PCAP Survey Template APA	Template PCAP Survey APA.doc	12/27/2011
PCAP APA Survey Description	Description (2) APA.docx	12/27/2011
PCAP APA Solicitation Document	APA Invitation Document.rtf	12/27/2011

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.