Two Customer Satisfaction Surveys - Registration, Personalized Portal, and the Online Social Security Statement

Customer Satisfaction Survey for Registration, Personalized Portal, and Online Social Security Statement

1. How well did the software match your expectations?

Did not match at all Neutral Matched very well

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2. How well did the software support the task that you were asked to perform?

Did not support at all Neutral Supported very well

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3. How difficult or easy was the software to use? Very difficult Neutral Very easy

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4. Are you satisfied with the content? Very dissatisfied Neutral Very satisfied

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5. How difficult or easy was it to move through sections of the software? Very difficult Neutral Very easy

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6. How understandable was the terminology?

Very difficult Neutral Very easy

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7. How satisfied are you with the speed at which you can complete tasks?

Very dissatisfied Neutral Very satisfied

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8. How difficult or easy was it to find information you needed?

Very difficult Neutral Very easy

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9. How long would it take you to learn to use this software?

A long time Neutral Very little time

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10. How confident did you feel using this application?

Not at all confident Neutral Very Confident

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