When relevant
for a given collection, the agency will strive to provide an
electronic instrument in addition to any non-electronic instruments
in use.
Inventory as of this Action
Requested
Previously Approved
10/31/2023
36 Months From Approved
10/31/2020
5,455,212
0
4,100,000
1,153,887
0
766,667
0
0
0
This collection of information is
necessary to enable SSA to garner customer and stakeholder feedback
in an efficient, timely manner, in accordance with our commitment
to improving service delivery. The information collected from our
customers and stakeholders helps ensure that users have an
effective, efficient, and satisfying experience with SSA's
programs.
Since the last time we cleared
this information collection, the agency has further developed our
customer satisfaction activities, estimated our agency needs, and
fine-tuned our collection methods based on the Fast Track protocol.
We are projecting higher representative annual burden for the next
three years, as we anticipate we will need more customer
satisfaction activities.
$131,204
No
Yes
Yes
No
No
No
No
Faye Lipsky 410 965-8783
faye.lipsky@ssa.gov
No
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.