On-Line Complaint Form for Service-Related Issues in Air Transportation

The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings (Enforcement Office), including its Aviation Consumer Protection Division (ACPD), monitors compliance with and investigates violations of the Department of Transportation's (Department) aviation economic, consumer protection, and civil rights requirements. The ACPD's website has an on-line form by which a consumer can voluntarily electronically submit a service-related complaint against (or comment about) an airline or other travel-related company that has an air component. The remaining complaints are received by letter, email, and in some cases by telephone. As more consumers are choosing to file complaints/compliments on-line, the burden has slightly increased. All complaints are reviewed to determine the extent to which carriers are in compliance with federal aviation consumer protection and civil rights requirements and to determine when enforcement action may be necessary.

The latest form for On-Line Complaint Form for Service-Related Issues in Air Transportation expires 2021-07-31 and can be found here.