30-Day FRN

Federal Register / Vol. 89, No. 120 / Friday, June 21, 2024 / Notices
Public Participation
How do I submit comments?
Please submit your comments,
including the attachments, following the
instructions provided under the above
heading entitled ADDRESSES. Be advised
that it may take a few hours or even
days for your comment to be reflected
on the docket. In addition, your
comments must be written in English.
We encourage you to provide concise
comments and you may attach
additional documents as necessary.
There is no limit on the length of the
attachments.
Where do I go to read public comments,
and find supporting information?
Go to the docket online at https://
www.regulations.gov, keyword search
MARAD–2024–0074 or visit the Docket
Management Facility (see ADDRESSES for
hours of operation). We recommend that
you periodically check the Docket for
new submissions and supporting
material.
Will my comments be made available to
the public?
Yes. Be aware that your entire
comment, including your personal
identifying information, will be made
publicly available.

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May I submit comments confidentially?
If you wish to submit comments
under a claim of confidentiality, you
should submit the information you
claim to be confidential commercial
information by email to SmallVessels@
dot.gov. Include in the email subject
heading ‘‘Contains Confidential
Commercial Information’’ or ‘‘Contains
CCI’’ and state in your submission, with
specificity, the basis for any such
confidential claim highlighting or
denoting the CCI portions. If possible,
please provide a summary of your
submission that can be made available
to the public.
In the event MARAD receives a
Freedom of Information Act (FOIA)
request for the information, procedures
described in the Department’s FOIA
regulation at 49 CFR 7.29 will be
followed. Only information that is
ultimately determined to be confidential
under those procedures will be exempt
from disclosure under FOIA.
Privacy Act
Anyone can search the electronic
form of all comments received into any
of our dockets by the name of the
individual submitting the comment (or
signing the comment, if submitted on
behalf of an association, business, labor
union, etc.). For information on DOT’s

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compliance with the Privacy Act, please
visit https://www.transportation.gov/
privacy.
(Authority: 49 CFR 1.93(a), 46 U.S.C. 55103,
46 U.S.C. 12121)
By Order of the Maritime Administrator.
T. Mitchell Hudson, Jr.,
Secretary, Maritime Administration.
[FR Doc. 2024–13604 Filed 6–20–24; 8:45 am]
BILLING CODE 4910–81–P

DEPARTMENT OF TRANSPORTATION
Office of the Secretary
[OST Docket No. DOT–OST–2011–0022]

Notice of Submission of Proposed
Information Collection to OMB of
Agency Request for Revision of a
Previously Approved Collection:
Online Complaint Form and Related
Uses of a Modernized Aviation
Consumer Protection Information
Technology System
Office of the Secretary,
Department of Transportation.
ACTION: Notice and request for
comments. Revision of information
related to an active OMB control
number.
AGENCY:

In accordance with the
Paperwork Reduction Act of 1995, this
notice announces the Department of
Transportation’s intention to revise an
information collection request (ICR)
related to an OMB control number for
an online complaint form by which a
consumer can electronically submit a
service-related complaint against an
airline and other air travel-related
companies. The complaint form has
been revised as part of the Department’s
Office of Aviation Consumer
Protection’s (OACP) information
technology (IT) system modernization
project. A Federal Register Notice with
a 60-day comment period soliciting
comments on the following information
collection was published on November
1, 2023: Online Complaint Form for
Service-Related Issues in Air
Transportation. One comment was
received by Airlines for America (A4A).
This notice responds to that comment
and adds two new ICRs to capture
additional functionalities of the
modernized IT system. The new ICRs
are related to external users, such as
regulated entities and other users, that
may use the modernized IT system to
set up and manage individual accounts
and access complaints and other
submissions and/or submit complaint
responses, reports, or other information
into that system.

SUMMARY:

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Comments on this notice must be
received by July 22, 2024.
ADDRESSES: Written comments and
recommendations for the proposed ICR
should be sent within 30 days of
publication of this notice to
www.reginfo.gov/public/do/PRAMain.
Find this particular ICR by selecting
‘‘Currently under 30-day Review—Open
for Public Comments’’ or by using the
search function.
FOR FURTHER INFORMATION CONTACT:
Daeleen Chesley, Office of the General
Counsel, Office of the Secretary, U.S.
Department of Transportation, 1200
New Jersey Avenue SE, Washington,
DC, 20590, 202–366–9342 (Voice), or
Daeleen.Chesley@dot.gov (Email).
Arrangements to receive this document
in an alternative format may be made by
contacting the above-named individual.
SUPPLEMENTARY INFORMATION:
OMB Control Number: 2105–0568.
Title: Online Complaint Form and
Related Uses of a Modernized Aviation
Consumer Protection Information
Technology System.
Abstract: The Department of
Transportation’s (Department) Office of
Aviation Consumer Protection (OACP),
formerly the Office of Aviation
Enforcement and Proceedings, has broad
authority under 49 U.S.C., subtitle VII,
to investigate and enforce consumer
protection and civil rights laws and
regulations related to air transportation.
Among other things, OACP receives
service-related consumer complaints
filed against airlines and other air
travel-related companies. Information
from complaints and airline and travel
company responses may be used by the
office to determine the extent to which
these entities are in compliance with
federal aviation consumer protection
and civil rights laws and what, if any,
action should be taken regarding issues
raised in consumer complaints. The
information submitted via the online
form may also be used to ascertain
consumer satisfaction with air
transportation services and serve as a
basis for rulemaking, legislation, and
research.
DATES:

Revision of Consumer Submissions
(Complaints, Comments, Compliments)
ICR
The ICR related to the complaint
submission form is being revised due to
updates that OACP is making to the
office’s online air consumer complaint
form as part of an Information
Technology (IT) system modernization
project.1 Most consumer submissions
1 OACP’s outdated legacy IT system is the
Consumer Complaint Application System (CCA).

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Federal Register / Vol. 89, No. 120 / Friday, June 21, 2024 / Notices

(over 90%) are complaints that are filed
using the web-based form. At times,
consumers may also choose to file a
complaint with the Department using
regular mail. The type of information
requested on the current form includes
complainant’s name, address, phone
number (including area code), email
address, and name of the airline or
company about which she/he is
complaining, as well as the flight date
and flight itinerary (where applicable) of
a complainant’s trip. In addition, a
consumer may also provide a narrative
description of a specific air-travel
related problem or issue. The
Department has limited its
informational request to that necessary
to meet its aviation consumer protection
responsibilities.
The updated form continues to allow
consumers to input information related
to complaints about their flight
experience, as well as to submit general
comments and compliments. However,

individual complaints against both
airlines and other air travel-related
companies. It would also impact
OACP’s ability to become aware of
potentially unfair or deceptive practices
that may develop in violation of the
Department’s rules. The information
collection continues to further the
objective of 49 U.S.C. 41712 to protect
consumers from unfair or deceptive
practices, the objective of § 41705 and
§ 40127 to ensure the civil rights of air
travelers are respected, and the objective
of § 41702 to ensure safe and adequate
service in air transportation.
Filing a complaint or comment using
a web-based form is voluntary and
minimizes the burden on respondents.
Based on the table below, approximately
ninety-seven percent of the submissions
(complaints, comments, and inquiries)
received by OACP during calendar years
(CYs) 2021 through 2022 were filed
using the web-based form as shown in
the table below.2

aviation consumers submitting
complaints or comments via the form
based on the modernized IT system will
be efficiently guided through their entry
by the system using conditional logic.
The modernized system, or Aviation
Complaint, Enforcement, and Reporting
System (ACERS), allows for additional
information fields and guides
consumers to enter specific information,
which will better ensure an individual
air consumer’s specific concerns are
more comprehensively captured in the
modernized IT system.
This information collection request is
to enable consumers to continue to file
their complaints and comments to the
Department using an online form,
whether via personal computer or on a
mobile device. If the online complaint
form is not available, the Department
may receive fewer complaints and
comments from consumers. The lack of
consumer input could inhibit OACP’s
ability to effectively investigate

TABLE 1.1—COMPLAINTS RECEIVED BY OACP (CY21/22)
Total number
of complaints
filed on-line

Calendar year

Total number
of complaints
filed with
OACP

% of on-line
submissions

2021 .............................................................................................................................................
2022 .............................................................................................................................................

48,465
75,731

49,958
77,656

97.01
97.52

Average Total .......................................................................................................................

62,098

63,807

97.27

TABLE 1.2—COMMENTS (NON-COMPLAINTS) RECEIVED BY OACP (CY21/22)
Total number
information
requests

Calendar year

Total number
opinions

2021 .............................................................................................................................................
2022 .............................................................................................................................................

5,799
7,575

14
24

444
1,008

Average Total .......................................................................................................................

6,687

19

726

Total Yearly Average: 6,782 .........................................................................................

........................

........................

........................

In response to comments submitted
by A4A, the Department is adding two
ICRs to this notice to capture additional
burdens associated with using ACERS.
A4A identified additional burdens
related to providing information to
OACP via ACERS that were not
captured in the 60-day notice. A4A
members and other regulated entities
that are required to file certain reports
with OACP and to respond to consumer
complaints already submit information

to the Department, primarily via email,
and in some instances, via a portal into
OACP’s legacy database system that
ACERS is replacing. OACP has routinely
requested airline responses to consumer
complaints implicating regulated areas
from carriers and carriers have routinely
been providing this information as a
general practice. OACP anticipates that
the use of ACERS will be less
burdensome and save time for regulated
entities that use the system because the
modernized IT system includes

enhanced features, e.g., drag and drop
functionality.

CCA will be de-commissioned a short time after the
modernized IT system is available for public use.
2 As of CY 2020, OACP has received a higher
number of online submissions than those submitted

in prior CYs. For example, our CY17–19 average
was 16,348 complaints submitted per year. In 2020,
the total was 100,613 and were mostly related to
flight cancellations and refund issues that resulted

from the Covid-19 pandemic. In CYs 21 and 22, the
number of submissions remain high but are lower
than the number of complaints submitted in
CY2020.

New ICRs

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Total number
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1. External User Account Creation and
Management ICR
The first new ICR encompasses the
burden on regulated entities (e.g., U.S.
and foreign air carriers, air travel
companies) and other external users to
create individual organizational
accounts in ACERS and, subsequently,
manage those accounts.
As noted above, consumers will use
ACERS to create and submit their

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Federal Register / Vol. 89, No. 120 / Friday, June 21, 2024 / Notices
complaints/comments. ACERS is
designed to provide airlines and air
travel companies the ability to review
consumer submissions about its air
transportation services directly within
the system. The system is intended to
facilitate more efficient interaction
between OACP and regulated entities.
As such, each carrier or air travel
company that uses the system for
complaint handling will need to set up
and manage an account for their staff to
be able to access the system.3 Account
set-up and management will be handled
by a staff member of the entity that has
been designated by that entity to create
and manage the accounts. In most cases,
that person will be that entity’s
regulatory liaison to the Department. It
is important to note that use of ACERS
is designed to provide direct access to
consumer submissions, thereby
reducing the burden on those airlines
and ticket agents that use it.

2. Receiving an Account Creation
Email;
3. Creating a Login.gov Account (or
using an existing Login.gov Account);
4. Logging into the ACERS Portal; and
5. Adding Contact Information into
the Account.
Entities establishing accounts to
enable access to ACERS will be able to
include contact information for up to
ten (10) individuals in their respective
organizations who can address
consumer complaints and/or submit
reports. The submitted information will
include (per individual) his/her role/
position with the entity, a contact
telephone number and an email address.
Entity account managers will also be
able to change contact names and
information, as needed.
The chart below provides a list of
external users who may use ACERS, as
well as the estimated number of
accounts that each entity may set up in
the system.6

ACERS is also designed for both U.S.
and foreign air carriers as well as
airports to be able to efficiently submit
certain statutorily required reports (e.g.,
reports regarding disability complaints
and tarmac delay incidents) that the
entities previously submitted using
OACP’s legacy database system or via
email. To submit these reports via
ACERS, entities will also need to create
and manage user accounts.4 In addition
to use by regulated entities, the system
has also been designed to facilitate
inter-agency coordination to help
protect the rights of consumers in air
travel.5 Accordingly, the Department
anticipates that entities such as State
attorney general offices (State AGs) may
use the IT system account management
features pursuant to agreements with
the Department and will need to create
and manage accounts to use ACERS.
Setting up a new account will consist
of the following steps:
1. Creating a New User Account;

TABLE 2.1—LIST OF EXTERNAL ENTITIES BY TYPE AND ESTIMATED NUMBER OF ACCOUNTS
Number of
respondents/
initial accounts

Entity type

Total
estimated
account
holders per
entity

Estimated
account
holders per
entity

Large Air Carriers ........................................................................................................................
‘‘Other’’ Air Carriers .....................................................................................................................
Foreign Carriers ...........................................................................................................................
Large Air Travel Companies ........................................................................................................
Other Travel agents and tour operators ......................................................................................
US Airport ....................................................................................................................................
Other External users 7 (e.g., State AGs) .....................................................................................

15
76
147
19
61
401
75

10
2
2
2
1
2
2 per AG (25),
1 per others

150
152
294
38
61
802
100

SubTotal: ..............................................................................................................................
Estimated Adjustments (18%) .....................................................................................................

794
........................

........................
........................

1,597
287

Total: ..............................................................................................................................

794

........................

1,884

TABLE 2.2—ESTIMATED TOTAL BURDEN HOURS
Number of initial accounts

× 30 minutes setup per
account

Number of
‘‘Other’’
accounts

× 15 minutes setup per
account

794 .........................................

23,820 min./397 hr .................

1,090

16,350 min./272.5 hr ..............

Airline Responses to Consumer
Complaints and Related Information

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The second new ICR encompasses the
burden on airlines and air travel
3 OACP has provided regulated entities the option
of providing information in advance so that initial
account set-up will be completed within the IT
system for regulated entities before the system is
launched, further reducing the burden of setting up
an account.
4 Burdens associated with report submissions are
covered under separate OMB control numbers. This
notice addresses the burden associated with setting

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Total =
40,170 min./669.5 hr.

companies that use the modernized IT
system functionalities that exceed those
available in the legacy system. Airlines
and air travel companies will have the
ability to upload complaint responses

and related information to ACERS,
including providing information about
amounts refunded, reimbursed, or
compensated where relevant. OACP
anticipates that most or all complaint

up and managing individual accounts in the
modernized IT system.
5 See, US DOT website at https://
www.transportation.gov/airconsumer/State_AG_
Partnership.
6 Assumptions are the following: Larger reporting
carriers may have up to 10 accounts; Other carriers,
foreign carriers, larger travel agents, US airports,
and State AGs could have up to 2 accounts (primary

and back-up accounts) but may have one or none;
and small travel agents/tour operators would only
need to log-in on occasion or not at all.
7 The Department has an MOU with 18 AGs and
another 7 are anticipated to join the MOU. This
estimate considers that other government entities
(including additional AGs) or users may need to
access ACERS before this OMB control number is
renewed.

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Federal Register / Vol. 89, No. 120 / Friday, June 21, 2024 / Notices

responses and related information will
be submitted by regulated entities (U.S./
foreign air carriers and air travel
companies), of which U.S. carriers will
be the primary submitter.8 Airlines and
airports 9 may use ACERS to upload

optional reports. At times, nonregulated entities (e.g., State AGs) may
use ACERS to submit consumer
complaints and referrals to the
Department.

The charts below include the
estimated response numbers and
burdens associated with complaint
submissions and follow-up.

TABLE 3.1—ESTIMATE OF REGULATED AND NON-REGULATED ENTITIES AND ACERS SUBMISSIONS
Respondent
number

Entity type

Estimated total
responses

Estimated
initial
submissions
(80%) × 5 min.

Estimated
follow-up
submissions
(20%) × 30
min.

Regulated entities (Air carriers, travel agents, and airports) ...........................
Other External Users .......................................................................................

318
101

62,098
1,600

49,678
1,280

12,420
320

Total: .........................................................................................................

419

63,698

50,978

12,740

TABLE 3.2—ESTIMATED BURDEN FOR ACERS RESPONSE UPLOAD AND FOLLOW-UP
Estimated initial responses

× 5 min.

Estimated
follow-up
submissions

× 30 min.

50,978 ....................................

254,890 min./4,248 hrs ..........

12,740

382,200 min./6,370 hrs ..........

637,090 min./10,618 hrs.

A4A’s comment identified burdens
associated with using ACERS that were
not identified in the 60-day notice,
which OACP has addressed in this 30day Notice. A4A also identified many
concerns regarding OACP policy
decisions regarding enforcement
matters, policy decisions, and
publication of certain information, such
as complaint data. A4A alleges that the
Department is failing to adhere to
established regulatory requirements of
the PRA, including:
(i.) Minimizing the paperwork burden
on airlines resulting from the collection
of information by or for the Federal
Government; and

(ii.) Improving the quality and use of
Federal information to strengthen
decision-making, accountability, and
openness in Government and society.
A4A argues that OACP is
impermissibly attempting to impose
new requirements on regulated entities.
OACP agrees with A4A that new
requirements, such as requiring
regulated entities to use ACERS, may
not be imposed through the process of
obtaining approval pursuant to the PRA
for an information request. OACP
believes that using ACERS will
streamline interactions, creating
efficiencies for both OACP and the
regulated entities that voluntarily use
the new IT system.
A4A also alleges that the
Department’s 60-day Notice does not
include the burden on the airlines of
providing responses to consumer
complaints and supplemental
information via ACERS, including
providing information about amounts
refunded, reimbursed, or compensated
where relevant. OACP agrees and has
included estimates of the additional
burden in this 30-day Notice. The
system is designed to allow the efficient
submission of information that OACP
anticipates will be beneficial for
airlines. Furthermore, A4A notes the
Department’s authority to request
responses to disability complaints but
questions the Department’s authority to

request from airlines any other
responses to consumers or related
information. As noted above, OACP is
not attempting to impose new
requirements via this Notice so is not
addressing A4A comments regarding the
Department’s authority.
In its comment, A4A notes that OACP
made a policy decision to eliminate
carriers’ ability to administratively
challenge consumer complaints. By way
of background, the change that A4A
objects to is OACP’s elimination of an
airline’s ability to ‘‘transfer’’ complaints
from the marketing carrier to the
operating carrier, usually a regional
partner, thereby reducing the number of
complaints against the mainline carrier.
OACP discontinued the policy in 2023.
Complaints are counted against the
carrier named by the consumer,
regardless of whether it was the
marketing (e.g., mainline/network) or
operating (e.g., regional) airline.
A4A states that the ‘‘net effect is
carriers’ increased time addressing
consumer complaints that are invalid,
i.e., the complaint does not fall within
DOT complaint category, or it is it the
responsibility of another carrier or thirdparty.’’ The policy change to attribute
complaints to the airline identified by
the consumer, regardless of whether it
was the marketing (e.g., a mainline/
network) or operating (e.g., regional)
airline, is unrelated to any burdens

8 Using ATCR data from March–June 2023, U.S.
carriers will submit an estimated 68% of the
documents. Foreign carrier submissions are
estimated at 27% and travel agents/tour operators
will submit 5% of the documents.

9 Airports are regulated entities for purposes of
tarmac delay plan submissions. The burden
calculation to submit tarmac delay plans is
included in a separate ICR/OMB control number
(OMB 2105–0566). However, airports are included

here to the extent that an airport may submit an
optional additional report.

The PRA and its implementing
regulations, 5 CFR part 1320, require
Federal agencies to issue two notices
seeking public comment on information
collection activities before OMB may
approve paperwork packages. 44 U.S.C.
3506, 3507; 5 CFR 1320.5, 1320.8(d)(1),
1320.12. As stated above, on November
1, 2023, OST published a 60-day notice
in the Federal Register soliciting
comment on the ICR for which the
agency is seeking revision from OMB:
Online Complaint Form for ServiceRelated Issues in Air Transportation (88
FR 75093). The comment period ended
on January 2, 2024. OST received one
substantive comment from A4A.
A4A Comment

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Total estimated burden

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Federal Register / Vol. 89, No. 120 / Friday, June 21, 2024 / Notices
imposed by ACERS. OACP does not
share A4A’s view of the impact of the
policy change on carriers, since airlines
are required to respond to all written
consumer complaints, regardless of
whether the airline views the complaint
as valid. A4A expresses a number of
concerns related to how the policy
change will impact complaint data
published in the Department’s Air
Travel Consumer Report (ATCR).
However, these are concerns about
OACP policy decisions and are
unrelated to the information collection
requests in this Notice because the
information collected from consumers
will remain the same regardless of the
policy decision. Accordingly, the
change is not relevant to this ICR
approval request.
A4A also alleges that OACP’s new
information collection form will create
more data quality concerns for the
federal government and burdens on the
airlines, because it will require that
consumers enter contact information but
not a ticket or confirmation number
since the complaint could be from
someone unsuccessfully attempting to
book air transportation. However, as
noted above, airlines are required to
respond to all written consumer
complaints and accepting consumer
complaints without a ticket or
confirmation number is not new.
Accordingly, OACP disagrees that A4A
has identified a data quality concern or
failed to adequately capture the burden
on airlines.
A4A also questions the Department’s
ability to ‘‘filter out’’ complaints and
states that ACERS will impose an
additional burden on the carriers to
keep complaints active and open
pending a potential DOT investigation,
since the system does not notify the
carriers whether a complaint case has
been closed. However, OACP disagrees
that A4A has identified additional
burdens related to ACERS as OACP is
continuing its past practice in these
areas. Regarding transitioning to the
new system, OACP is committed to
working with all external users to
ensure a successful transition from the
legacy IT system to ACERS.
In conclusion, A4A’s comments about
OACP enforcement/investigatory
policies and practices and the complaint
information published in the ATCR are
outside the scope of this notice. Many
of A4A’s concerns, such as complaints
about review and challenge processes,
relate to policy decisions and not to the
new system. The IT modernization
implementing ACERS as OACP’s new IT
system will allow the Department to
upgrade its online consumer submission
form and provide regulated entities and

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certain other users with information
submission and account management
functionality. This ICR notice is limited
to those uses.
Accordingly, the information
collection requests described herein
have been re-evaluated and certified
under 5 CFR 1320.5(a) and forwarded to
OMB for review and approval pursuant
to 5 CFR 1320.12(c).
Before OMB decides whether to
approve the revision of this proposed
collection of information, it must
provide 30 days for public comment. 44
U.S.C. 3507(b); 5 CFR 1320.12(d).
Federal law requires OMB to approve or
disapprove paperwork packages
between 30 and 60 days after the 30-day
notice is published. 44 U.S.C. 3507(b)(c); 5 CFR 1320.12(d); see also 60 FR
44978, 44983 (Aug. 29, 1995). The 30day notice informs the regulated
community to file relevant comments to
OMB and affords the agency adequate
time to digest public comments before it
renders a decision. 60 FR 44983 (Aug.
29, 1995). Therefore, respondents
should submit their respective
comments to OMB within 30 days of
publication to best ensure their full
consideration. 5 CFR 1320.12(c); see
also 60 FR 44983 (Aug. 29, 1995).
1. Air Travel Consumer Complaint and
Comment Burden Calculations
Respondents: Consumers that Choose
to File an Online Complaint or
Comment with the Office of Aviation
Consumer Protection.
Burden Calculation for Complaints
Estimated Number of Respondents:
62,098 (based on averaging data from
CYs 2021–22).
Estimated Total Burden on
Respondents: 15,524.5 hours (931,470
minutes). The estimate was calculated
by multiplying the average number of
cases filed using the online form in CYs
21–22 (62,098) by the estimated time
needed to fill out the online form (15
minutes).10
Burden Calculation for Comments
Estimated Number of Respondents:
6,782 (based on averaging data from CYs
2021–22).
Estimated Total Burden on
Respondents: 565.17 hours (33,910
minutes). The estimate was calculated
by multiplying the average number of
cases filed using the online form in CYs
21–22 (6,782) by the estimated time

52213

needed to fill out the online form (5
minutes).11
2. IT System Account Creation and
Management
Respondents: Air Travel Industry and
Other Users that Create and Manage
Accounts Using OACP’s Modernized IT
System.
Estimated Number of Respondents:
719 air travel industry and 75 ‘‘other’’
users.
Estimated Total Burden on
Respondents: 40,170 minutes/669.5
hours. The burden was calculated by
multiplying the total estimated number
of respondents by the estimated time to
create an account (30 min. per account),
plus the time to add/change other users
of the account (15 min. per account).
3. Uploading Complaint Responses and
Documents to the IT System
Respondents: Air Travel Industry and
Other Users that Upload Documents
into OACP’s Modernized IT System.
Estimated Number of Respondents:
419 air travel industry and ‘‘other’’
users.
Estimated Total Burden on
Respondents: 637,090 minutes/10,618
hours. The burden was calculated by
multiplying the total estimated number
of respondents by the estimated time to
upload a document (5 min. per event)
and follow-up information (30 min. per
event) into the system.
Public Comments Invited: You are
asked to comment on any aspect of this
information collection, including (a)
whether the proposed collection of
information is necessary for the
Department’s performance; (b) the
accuracy of the estimated burden; (c)
ways for the Department to enhance the
quality, utility, and clarity of the
information collection; and (d) ways
that the burden could be minimized
without reducing the quality of the
collected information. All comments
will become a matter of public record.
Authority: The Paperwork Reduction
Act of 1995; 44 U.S.C. chapter 35, as
amended; and 49 CFR 1.48.
Issued in Washington, DC.
Kimberly Graber,
Deputy Assistant General Counsel, Office of
Aviation Consumer Protection.
[FR Doc. 2024–13580 Filed 6–20–24; 8:45 am]
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10 Feedback

obtained during development of the
modernized guided input process suggests that the
form will take no longer than 15 minutes for a
consumer to complete.

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11 An air consumer submitting these types of
filing generally provide less information, so we
estimate 5 minutes is sufficient.

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