Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

OMB 1601-0029

The Agency will collect, analyze, and interpret information gathered through this generic clearance to identify services’ accessibility, navigation, and use by customers, and make improvements in service delivery based on customer insights gathered through developing an understanding of the user experience interacting with Government.

The latest form for Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) expires 2023-11-30 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
1601-0029 83C Increase for Burden Hours.pdf Justification for No Material/Nonsubstantive Change
1601-0029 83C Increase for Burden Hours.pdf Justification for No Material/Nonsubstantive Change
Supporting Statement B for DHS_A 11 Section 280 Improving Customer Experience .docx Supporting Statement B
Supporting Statement B for DHS_A 11 Section 280 Improving Customer Experience .docx Supporting Statement B
DHS Supporting Statement A for DHS_A 11 Section 280 Improving Customer Experience CLEAN 12 5 23.docx Supporting Statement A
DHS Supporting Statement A for DHS_A 11 Section 280 Improving Customer Experience CLEAN 12 5 23.docx Supporting Statement A
DHS ICR Template_A11 Section 280 Clearance 12.4.2023 clean.docx Supplementary Document
DHS ICR Template_A11 Section 280 Clearance 12.4.2023 clean.docx Supplementary Document
30 Day FRN OMB Circula A-11.pdf Supplementary Document
30 Day FRN OMB Circula A-11.pdf Supplementary Document
60 Day FRN OMB Circula A-11.pdf Supplementary Document
60 Day FRN OMB Circula A-11.pdf Supplementary Document
OMB Circular A-11.pdf Supplementary Document
OMB Circular A-11.pdf Supplementary Document
EO 12862.pdf Supplementary Document
EO 12862.pdf Supplementary Document
National Threat Assessment Center Survey Tool Other-Markup
Interviews for Trauma-Informed Communications at Disaster Recovery Centers Other-Customer Research Questions
Expanded Customer Service Surveys Other-Survey Qusestions
Getting Help from TSA Quarterly Trust Survey Other-Survey Questions
NFIP Direct Claim Survey [Claim Start & Claim Adjustment] Other-Survey Questions
Customer Experience Survey of Flood Insurance Other-Survey Questions
HISP Required Naturalization Survey Other-Survey Questions
Customer Service Collections for DHS - Batch B (FEMA) Other-Discussion Guide
Community Engagement Risk Communication (CERC) Training Survey Other-Survey Questions
Customer Service Collections for DHS - Batch A Other-Survey Questions
GFIP Certificate Holder Survey Other-Survey Questions
TSA Checkpoint Quarterly Trust Survey Other-Survey Questions

All Historical Document Collections

202410-1601-001	No material or nonsubstantive change to a currently approved collection	2024-10-09
202309-1601-001 Approved with change	Extension without change of a currently approved collection	2023-09-06
202009-1601-001 Approved without change	New collection (Request for a new OMB Control Number)	2020-09-16