Customer Service Collections for DHS - Batch A

1601-0029

Exp. 12/31/2026

Risk MAP Meeting Survey Questions 2024

COMMUNITY OFFICIAL SURVEY DRAFT

1. How much do you agree/disagree with the following statement: I am satisfied with the service I received [at this Risk MAP meeting] (Select one) [Likert Scale: 1=Strongly disagree, 5=Strongly agree, 99 = NA]

2. How confident are you that [today’s meeting] increased your understanding of flood risk? (Select one) [Likert Scale: 1=Not at all confident, 5=Very confident, 99 = NA]

3. How confident are you that you can take action to reduce your community’s flood risk after [today’s meeting]. (Select one) [Likert Scale: 1=Not at all confident, 5=Very confident, 99 = NA]

4. How much do you agree/disagree with the statement: FEMA communicated using terminology I understand. (Select one) [Likert Scale: 1=Strongly disagree, 5=Strongly agree, 99 = NA]

5. How much do you agree/disagree with the statement: My need was addressed [by the information I learned today at this Risk MAP meeting]. (Select one) [Likert Scale: 1=Strongly disagree, 5=Strongly agree, 99 = NA]

6. How much do you agree/disagree with the statement: It was easy to complete what I needed to. (Select one) [Likert Scale: 1=Strongly disagree, 5=Strongly agree, 99 = NA]

7. How much do you agree/disagree with the statement: I now know how to contact and communicate with my FEMA flood risk point of contact(s). (Select one) [Likert Scale: 1=Strongly disagree, 5=Strongly agree, 99 = NA]

8. Please indicate which of the following actions you plan to take [after the meeting]? (Select all that apply) [RANDOMIZE]

• Review materials provided during this meeting.

• Request or seek out additional information on natural hazard identification, mitigation, emergency management, etc.

• Contact my flood risk point of contact.

• Consider getting flood insurance.

• Encourage others to purchase flood insurance.

• Contribute additional data (e.g., land use plans, wastewater treatment plans, etc.) about my community.

• Invite applicable stakeholders to participate in the natural hazard identification and mitigation process.

• Use products that provide natural hazard identification/risk information for local land use development and/or permitting.

• Communicate changes in flood or other natural hazard risk to the public and strategic stakeholders.

• Participate in the hazard mitigation plan or plan update processes.

• Collect comments/feedback from community stakeholders on materials provided at/in conjunction with meetings.

• Draft or revise my community’s natural hazard outreach plan (i.e., audiences, messaging, methods).

• Other, please specify: [ANCHOR]

• I don’t plan to take any action after the meeting. [ANCHOR, EXCLUSIVE]

9. Do you have any additional feedback on ways [today’s meeting] could have better met your needs (e.g., format, resources, etc.)? [OPEN ENDED VERBATIM]

10. Please select the flood risk and natural hazard information resources that are familiar to you. (Select all that apply) [RANDOMIZE]

    • FEMA.gov

    • FEMA Mapping and Insurance eXchange (FMIX)

    • National Risk Index (NRI) website

    • National Flood Hazard Layer (NFHL) web viewer

    • FEMA Flood Map Service Center (MSC) website

    • FEMA Online Letter of Map Change (LOMC) website

    • FEMA Mapping Information Platform website

    • FloodSmart.gov website

    • Other websites (e.g., private or state websites), please specify: [ANCHOR]

    • Other resources, please specify: [ANCHOR]

    • I am not familiar with any flood risk and natural hazard information resources [ANCHOR, EXCLUSIVE]

11. What is your preferred language(s). (Select all that apply) [RANDOMIZE]

• Sign language

• Add a robust list of languages spoken in the U.S. /alphabetical order

• Other, please specify:

12. What is your preference for accessing the internet and navigating to websites? (Select up to two) [RANDOMIZE BY ACTION]

• I prefer to access the internet via desktop or laptop computer. [CAN ONLY SELECT ONE ACCESS OPTION]

• I prefer to access the internet via tablet or iPad.

• I prefer to access the internet via smartphone.

• I prefer to navigate to websites from links within my text messages. [CAN ONLY SELECT ONE NAVIGATE OPTION]

• I prefer to navigate to websites from links within my emails.

13. Which of the following accessibility concerns would you like considered in the future? (Select all that apply) [RANDOMIZE]

    • Hearing

    • Learning

    • Mobility

    • Sensory

    • Speech

    • Visual

    • Other, please specify: [ANCHOR]

    • Not applicable, I don’t have an accessibility concern [ANCHOR, EXCLUSIVE]

14. Which of the following meeting methods would you prefer to discuss your flood risk? (Radio buttons) (Select one) [RANDOMIZE]

• In-person only meetings

• Online only meetings

• Hybrid meetings (In person and online equally as an option)

15. Which of the following best describes your role(s) in the community? (Select all that apply) [RANDOMIZE BY AUDIENCE]

• Community Administrator/Manager

• Community Code Enforcement/Permitting Official

• Community Emergency Manager

• Community Engineer/Engineering Manager/Public Works Director

• Community Planner/Planning Manager

• County/City Commissioner

• Elected Official

• Floodplain Manager/Administrator

• GIS Specialist/Manager

• State Mitigation Officer

• State NFIP Coordinator

• Other, please specify: [ANCHOR]

GENERAL PUBLIC SURVEY DRAFT

1. How much do you agree/disagree with the following statement: I am satisfied with the service I received [at this Risk MAP meeting] (Select one) [Likert Scale: 1=Strongly disagree, 5=Strongly agree, 99 = NA]

2. How confident are you that [today’s meeting] increased your understanding of your flood risk? (Select one) [Likert Scale: 1=Not at all confident, 5=Very confident, 99 = NA]

3. How confident are you that you can take action to reduce your flood risk after [today’s meeting]. (Select one) [Likert Scale: 1=Not at all confident, 5=Very confident, 99 = NA]

4. How much do you agree/disagree with the statement: FEMA communicated using terminology I understand. (Select one) [Likert Scale: 1=Strongly disagree, 5=Strongly agree, 99 = NA]

5. How much do you agree/disagree with the statement: My need was addressed [by the information I learned today at this Risk MAP meeting]. (Select one) [Likert Scale: 1=Strongly disagree, 5=Strongly agree, 99 = NA]

6. How much do you agree/disagree with the statement: It was easy to complete what I needed to. (Select one) [Likert Scale: 1=Strongly disagree, 5=Strongly agree, 99 = NA]

7. How much do you agree/disagree with the statement: I now know how to contact and communicate with my FEMA flood risk point of contact(s). (Select one) [Likert Scale: 1=Strongly disagree, 5=Strongly agree, 99 = NA]

8. Please indicate which of the following actions you plan to take [after the meeting]? (Select all that apply) [RANDOMIZE]

• Review materials provided during this meeting.

• Request or seek out additional information on natural hazard identification, mitigation, emergency management, etc.

• Contact my flood risk point of contact.

• Consider getting flood insurance.

• Challenge the flood data presented in the meeting today (i.e., file an appeal or apply for a Letter of Map Change).

• Encourage others to purchase flood insurance.

• Other, please specify: [ANCHOR]

• I don’t plan to take any action after the meeting. [ANCHOR, EXCLUSIVE]

9. Do you have any additional feedback on ways [today’s meeting] could have better met your needs (e.g., format, resources, etc.)? [OPEN ENDED VERBATIM]

10. Please select the flood risk and natural hazard information resources that are familiar to you. (Select all that apply) [RANDOMIZE]

• FEMA.gov

• FEMA Mapping and Insurance eXchange (FMIX)

• National Risk Index (NRI) website

• National Flood Hazard Layer (NFHL) web viewer

• FEMA Flood Map Service Center (MSC) website

• FEMA Online Letter of Map Change (LOMC) website

• FEMA Mapping Information Platform website

• FloodSmart.gov website

• Other websites (e.g., private or state websites), please specify. [ANCHOR]

• Other resources, please specify: [ANCHOR]

• I am not familiar with any flood risk and natural hazard information resources [ANCHOR, EXCLUSIVE]

11. What is your preferred language(s). (Select all that apply) [RANDOMIZE]

• Sign language

• Add a robust list of languages spoken in the U.S. /alphabetical order

• Other, please specify:

12. What is your preference for accessing the internet and navigating to websites? (Select up to two) [RANDOMIZE BY ACTION]

• I prefer to access the internet via desktop or laptop computer. [CAN ONLY SELECT ONE ACCESS OPTION]

• I prefer to access the internet via tablet or iPad.

• I prefer to access the internet via smartphone.

• I prefer to navigate to websites from links within my text messages. [CAN ONLY SELECT ONE NAVIGATE OPTION]

• I prefer to navigate to websites from links within my emails.

13. Which of the following is true for you? (Select up to 2) [DO NOT RANDOMIZE]

• I learned that my own flood risk is decreasing. [CAN ONLY SELECT ONE “OWN” ANSWER OPTION]

• I learned that my own flood risk is remaining the same.

• I learned that my own flood risk is increasing.

• I learned that my community’s risk is decreasing. [CAN ONLY SELECT ONE “COMMUNITY” ANSWER OPTION]

• I learned that my community’s risk is remaining the same.

• I learned that my community’s risk is increasing.

• None of these are true for me [ANCHOR, EXCLUSIVE]

14. Which of the following meeting methods would you prefer to discuss your flood risk? (Radio buttons) (Select one) [RANDOMIZE]

• In-person only meetings

• Online only meetings

• Hybrid meetings (In person and online equally as an option)

15. Which of the following apply to you? (Select all that apply) [RANDOMIZE BY AUDIENCE]

• Business owner who has attended one flood risk meeting [CAN ONLY SELECT ONE BUSINESS OWNER ANSWER OPTION]

• Business owner who has attended two or more flood risk meetings

• Property owner who has attended one flood risk meeting [CAN ONLY SELECT ONE PROPERTY OWNER ANSWER OPTION]

• Property owner who has attended two or more flood risk meetings

• Renter who has attended one flood risk meeting [CAN ONLY SELECT ONE RENTER ANSWER OPTION]

• Renter who has attended two or more flood risk meetings

QUESTIONS TO CONSIDER FOR MEETING INVITATION:

1. What is your preferred language(s). (Select all that apply) [RANDOMIZE]

• Sign language

• Add a robust list of languages spoken in the U.S. /alphabetical order

• Other, please specify:

2. Which of the following accessibility concerns would you like considered in the future? (Select all that apply) [RANDOMIZE]

• Hearing

• Learning

• Mobility

• Sensory

• Speech

• Visual

• Other, please specify: [ANCHOR]

• Not applicable, I don’t have an accessibility concern [ANCHOR, EXCLUSIVE]

PAPERWORK BURDEN DISCLOSURE NOTICE:

Public reporting burden for this data collection is estimated to average 5 minutes per response. The burden estimate includes the time for reviewing questions, completing and submitting this form. This collection of information is voluntary. You are not required to respond to this collection of information unless a valid OMB control number is displayed on this form. Send comments regarding the accuracy of the burden estimate and any suggestions for reducing the burden to: Information Collections Management, Department of Homeland Security, Federal Emergency Management Agency, 500 C Street, SW., Washington, DC 20472-3100, Paperwork Reduction Project (1601-0029 Risk MAP Meeting Survey Questions 2024) NOTE: Do not send your completed form to this address.

10