Generic Information Collection Plan for the Collection of Qualitative Feedback on Bureau Service Delivery

ICR 202108-3170-001

OMB: 3170-0024

Federal Form Document

Forms and Documents
Document
Name
Status
Form and Instruction
Unchanged
Justification for No Material/Nonsubstantive Change
2021-08-04
Supplementary Document
2019-03-20
Supporting Statement B
2019-03-20
Supporting Statement A
2019-03-20
IC Document Collections
IC ID
Document
Title
Status
248357 Unchanged
248077 Unchanged
248069 Unchanged
247813 Unchanged
246167 Unchanged
243415 Unchanged
242845 Unchanged
241765 Unchanged
241756 Unchanged
237563 Unchanged
237561 Unchanged
235430 Unchanged
235429 Unchanged
235428 Unchanged
235427 Unchanged
235426 Unchanged
235425 Unchanged
235424 Unchanged
ICR Details
3170-0024 202108-3170-001
Received in OIRA 201808-3170-009
CFPB GICP MASTER
Generic Information Collection Plan for the Collection of Qualitative Feedback on Bureau Service Delivery
No material or nonsubstantive change to a currently approved collection   No
Regular 08/04/2021
  Requested Previously Approved
05/31/2022 05/31/2022
250,000 80,000
29,000 9,000
0 0

This generic information collection plan provides for the collection of qualitative feedback from consumers, financial institutions, and stakeholders on a wide range of services the Bureau provides in an efficient, timely manner, in accordance with the Bureau's commitment to improving service delivery. By qualitative feedback, the Bureau means information that provides useful insights on, for example, comprehension, usability, perceptions, and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. The Bureau expects this feedback to include insights into consumer, financial institution, or stakeholder perceptions, experiences, and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative, and actionable communications between the Bureau and consumers, financial institutions, and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

None
None

Not associated with rulemaking

  83 FR 49368 10/01/2018
84 FR 11288 03/26/2019
No

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 250,000 80,000 0 0 170,000 0
Annual Time Burden (Hours) 29,000 9,000 0 0 20,000 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
The Consumer Financial Protection Bureau requests that OMB approves the “Generic Information Collection Plan for the Collection of Qualitative Feedback on Bureau Service Delivery” information collection (OMB Control No. 3170-0024) for an increase to the maximum allowable burden for use on generic information collection activities. Currently, OMB Control No. 3170-0024 is approved to maximally allow: • 80,000 responses (Total Number of Responses) • 9,000 hours (Total Time Burden) We are requesting that these respective limits are raised to: • 250,000 responses (Total Number of Responses) • 29,000 hours (Total Time Burden) This request is due to sharply increasing Bureau activities that are and will be implicating OMB Control Number 3170-0024 into the foreseeable future. The Bureau is making no program changes nor changes to the nature of planned activities submitted under OMB Control Number 3170-0024. This request reflects only an increased amount of the sort of Bureau activities for which OMB Control Number 3170-0024 was intended.

$0
No
    No
    No
No
Yes
No
No
Anthony May 202 502-6458 anthony.may@ferc.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
08/04/2021


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