3170-0024 Nonsubstantive Change Justification

OMB Control Number: 3170-0024

ICR Reference Number: 202108-3170-001

No material/Nonsubstantive Change Request

Generic Information Collection Plan for the Collection of Qualitative Feedback on Bureau Service Delivery

No Material/Nonsubstantive Change Request

The Consumer Financial Protection Bureau requests that OMB approves the “Generic Information Collection Plan for the Collection of Qualitative Feedback on Bureau Service Delivery” information collection (OMB Control No. 3170-0024) for an increase to the maximum allowable burden for use on generic information collection activities.

Currently, OMB Control No. 3170-0024 is approved to maximally allow:

• 80,000 responses (Total Number of Responses)

• 9,000 hours (Total Time Burden)

We are requesting that these respective limits are raised to:

• 250,000 responses (Total Number of Responses)¹

• 29,000 hours (Total Time Burden)

This request is due to sharply increasing Bureau activities that are and will be implicating OMB Control Number 3170-0024 into the foreseeable future. The Bureau is making no program changes nor changes to the nature of planned activities submitted under OMB Control Number 3170-0024. This request reflects only an increased amount of the sort of Bureau activities for which OMB Control Number 3170-0024 was intended.

1 This response total was selected to closely mirror the proportionality between currently approved response and hourly burden thresholds.