AskTSA/TSA Contact Center Customer Satisfaction Survey

Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1601-0029 can be found here:

Documents and Forms

Document Name Document Type
1601-0029 GC_DHS_A11 Sec280 ASKTSA_TCC CSS_instr12172020.pdf Other-Survey
1601-0029 GC_DHS_A11 Sec280_ AskTSA_TCC CSS_app.docx AskTSA/TSA Contact Center Customer Satisfaction Survey IC Document

Information Collection (IC) Details

IC Title:	AskTSA/TSA Contact Center Customer Satisfaction Survey	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Survey			1601-0029 GC_DHS_A11 Sec280 ASKTSA_TCC CSS_instr12172020.pdf		Yes	Yes	Fillable Fileable

Line of Business: Transportation

Subfunction: Air Transportation

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 638,692	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 70 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	638,692	638,692
Annual IC Time Burden (Hours)	9,462	9,462
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
AskTSA/TSA Contact Center Customer Satisfaction Survey	1601-0029 GC_DHS_A11 Sec280_ AskTSA_TCC CSS_app.docx	02/02/2021

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.