Download:
pdf |
pdfOMB control number 1601-0029
Exp. 11/30/2023
[AskTSA/TSA Contact Center] Customer Satisfaction Survey – December 2020
Welcome to the [AskTSA/TSA Contact Center] Customer Satisfaction Survey. The survey should take 1-2
minutes to complete. Your feedback is invaluable.
Please provide your responses to the questions below. Once complete, please select “Submit” to finalize
your selections and complete the survey.
I attempted to find the information I needed on
TSA.gov before contacting [AskTSA/the TSA
Contact Center].
Yes
No
O
O
Please read each of the following statements and select your level of agreement:
I am satisfied w ith the serv ice I received from
[AskTSA/the TSA Contact Center]
Strongly
Disagree
Disagree
Neither
Agree nor
Disagree
Agree
Strongly
Agree
O
O
O
O
O
Strongly
Disagree
Disagree
Neither
Agree nor
Disagree
Agree
Strongly
Agree
I trust TSA to keep air trav el safe.
O
O
O
O
O
This interaction w ith [AskTSA/the TSA Contact
Center] increased my confidence in TSA.
O
O
O
O
O
It w as easy to contact [AskTSA/the TSA Contact
Center].
O
O
O
O
O
The [AskTSA/the TSA Contact Center] agents
responded quickly.
O
O
O
O
O
My issue w as resolved.
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
Strongly
Disagree
Disagree
Neither
Agree nor
Disagree
Agree
Strongly
Agree
I believ e the information TSA prov ides prepares
me for checkpoint screening.
O
O
O
O
O
I am aw are of the TSA information sources
(TSA.gov , TSA Contact Center, AskTSA) that can
prepare me for checkpoint screening.
O
O
O
O
O
I found the agent to be helpful.
I easily understood the response I received.
Please enter any additional comments about your experience with [AskTSA/the TSA Contact Center]
below:(Please do not include any personally identifiable information)
PAPERWORK REDUCTION ACT STATEMENT: TSA is collecting this information to identify ongoing improvement opportunities for its Ask TSA and Contact
Center. The public burden for collecting this information is estimated to be approximately 1 to 2 minutes. This is a voluntary collection of information. Send
comments regarding this burden estimate or collection to: TSA-11, Attention: PRA 1601-0029, Ask TSA/TSA Contact Center Customer Satisfaction Survey,
6595 Springfield Center Drive, Springfield, VA 20598. An agency may not conduct or sponsor, and persons are not required to respond to a collection of
information, unless it displays a valid OMB control number. The OMB control number assigned to this collection is 1601-0029, which expires 11/30/2023.
| File Type | application/pdf |
| File Modified | 2020-12-18 |
| File Created | 2020-12-18 |