Principles of Excellence Complaint System Intake

ICR 202003-2900-016

OMB: 2900-0797

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2020-07-28
Supporting Statement A
2020-07-30
Supplementary Document
2020-05-07
IC Document Collections
ICR Details
2900-0797 202003-2900-016
Received in OIRA 201604-2900-016
VA VBA-EDU-NK
Principles of Excellence Complaint System Intake
Reinstatement with change of a previously approved collection   No
Regular 08/05/2020
  Requested Previously Approved
36 Months From Approved
1,596 0
399 0
0 0

Executive Order 13607, Establishing Principles of Excellence for Educational Institutions Serving Service Members, Veterans, Spouses, and Other Family Members, requires the establishment of a centralized complaint system for VA, DOD, and Department of Education. The purpose of the complaint system is to provide a standardized method for beneficiaries and others to submit a complaint or allegation that an entity or individual has not or may not have adhered to the principles of excellence established in the Executive Order. The Complaint Intake System will enable VA to identify the entity or individual not in compliance with the Principles of Excellence and to assess the complaints of noncompliance. Assessment of compliance will include identifying areas we can improve to ensure adherence to the Principles of Excellence.

EO: EO 13607 Name/Subject of EO: Principles of Excellence
  
None

Not associated with rulemaking

  85 FR 7029 04/03/2020
85 FR 13602 06/24/2020
Yes

1
IC Title Form No. Form Name
Principles of Excellence Complaint System Intake

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 1,596 0 0 96 0 1,500
Annual Time Burden (Hours) 399 0 0 24 0 375
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
There was a slight increase to the burden hours due to a slight increase in the number of POE complaints received from the program’s inception; 1500 to 1596 responses.

$198,409
No
    Yes
    No
No
No
No
No
Danny Green 202 421-1354 danny.green2@va.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
08/05/2020


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