Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Fast Track)

ICR 201907-0960-006

OMB: 0960-0788

Federal Form Document

Forms and Documents
Document
Name
Status
Justification for No Material/Nonsubstantive Change
2019-07-25
IC Document Collections
IC ID
Document
Title
Status
237680 New
237129 New
235830 Unchanged
235336 Unchanged
234816 Unchanged
233960 Unchanged
233486 Unchanged
233131 Unchanged
232688 Unchanged
232149 Unchanged
231951 Unchanged
229969 Unchanged
229102 Unchanged
228823 Unchanged
227442 Unchanged
ICR Details
0960-0788 201907-0960-006
Historical Active 201707-0960-002
SSA
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Fast Track)
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 07/28/2019
Retrieve Notice of Action (NOA) 07/25/2019
Terms of the Generic ICR remain in effect. Approved consistent with the following terms of clearance: SSA will submit to OMB an annual progress report summarizing actual burden, reporting results achieved. In the event that additional hours are required, SSA will need to submit a nonmaterial/nonsubstantive change in burden request for the overall Generic ICR. For each information collection that SSA undertakes, SSA will provide OMB a summary of objectives, specific burden estimates, and all final survey instruments. Each information collection must be entered into ROCIS as an IC. OMB will attempt to provide comments within ten days of official receipt of an individual clearance package. However, the SSA must receive explicit OMB approval prior to initiating any proposed collections under this clearance.
  Inventory as of this Action Requested Previously Approved
09/30/2020 09/30/2020 09/30/2020
1,700,000 0 205,485
425,000 0 38,559
0 0 0

This collection of information is necessary to enable SSA to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders helps ensure that users have an effective, efficient, and satisfying experience with SSA's programs. This is a Non-Substantive Change Request to increase the burden for this collection.

None
None

Not associated with rulemaking

  82 FR 17494 04/11/2017
82 FR 27939 06/19/2017
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 1,700,000 205,485 0 1,494,515 0 0
Annual Time Burden (Hours) 425,000 38,559 0 386,441 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
We are increasing the overall ICR burden to account for the submission of a generic clearance request to cover a qualitative customer satisfaction survey for claimants and beneficiaries receiving consultative examinations. We did not anticipate this large-scale qualitative survey when we submitted the initial burden information in 2017.

$131,204
No
    Yes
    Yes
No
No
No
Uncollected
Faye Lipsky 410 965-8783 faye.lipsky@ssa.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
07/25/2019


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