Office of Human Resources Management Survey Requests

5/15/2018

MAX Survey - Office of Human Resources Management Signature Line Survey

Office of Human Resources Management Signature
Line Survey
Thank you for contacting the Office of Human Resources Management (HRM) for your human resources needs.
HRM is committed to providing its customers with the best possible service. As a valued customer, we would like you to take a few
minutes to answer this short survey about your recent experience. Your answers will help us better assess your needs and improve our
customer service.
Thank you for your time and cooperation.
There are 9 questions in this survey

G1
[]What was the primary type of support you were seeking in your most recent contact
with HRM?
Please choose only one of the following:

Job Application
Classification
Employee Benefits (e.g., Retirement, Health, Life Insurance, Leave)
Employee Relations
Executive Services
Hiring
Information Systems
Labor Relations
Pay and Compensation
Performance Management
Occupational Safety and Health
Organizational Design
Resiliency Programs
Staffing Policy
Recruitment
Survey or Assessment Design and Development
Workforce Planning
Other

https://survey.max.gov/index.php/admin/printablesurvey/sa/index/surveyid/238941

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MAX Survey - Office of Human Resources Management Signature Line Survey

[]Please specify the primary type of support you were seeking in your most recent
contact with HRM.
Only answer this question if the following conditions are met:
Answer was 'Other' at question '1 [Q1]' (What was the primary type of support you were seeking in your most recent contact with
HRM?)
Please write your answer here:

[]Did you receive the information or services you needed?
Please choose only one of the following:

Yes
No

https://survey.max.gov/index.php/admin/printablesurvey/sa/index/surveyid/238941

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MAX Survey - Office of Human Resources Management Signature Line Survey

[]
You indicated you received the information or services you needed. Please provide
any comments or feedback regarding this experience.
* This survey is anonymous and reviewed on a quarterly basis. No action will be
taken. If you are seeking immediate assistance please contact

HRMfeedback@cbp.dhs.gov

Only answer this question if the following conditions are met:
Answer was 'Yes' at question '3 [Q3]' (Did you receive the information or services you needed?)
Please write your answer here:

[]
You indicated you did not receive the information or services you needed. Please
explain.
*This survey is anonymous and reviewed on a quarterly basis. No action will be
taken. If you are seeking immediate assistance please contact

HRMfeedback@cbp.dhs.gov

Only answer this question if the following conditions are met:
Answer was 'No' at question '3 [Q3]' (Did you receive the information or services you needed?)
Please write your answer here:

https://survey.max.gov/index.php/admin/printablesurvey/sa/index/surveyid/238941

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MAX Survey - Office of Human Resources Management Signature Line Survey

[]Considering the HRM representative with whom you most recently interacted, how
satisfied are you with each of the following factors:
Please choose the appropriate response for each item:

Very
Satisfied

Satisfied

Neither
Satisfied nor
Dissatisfied

Dissatisfied

Very
Dissatisfied

Courteousness of
HRM personnel
Responsiveness of
HRM in acting quickly
on your requests
Knowledge of HR
products and services
Timeliness in filling
requests for HR
products and services

[]Based on your most recent contact with HRM, how satisfied are you with the overall
delivery of HRM services?
Please choose only one of the following:

Very Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Very Dissatisfied

[]Which of the following best describes you?
Please choose only one of the following:

CBP Employee
CBP Retiree
Applicant
Other

[]Thank you for completing this survey. We appreciate your input. The results of this
survey are analyzed and reviewed by HRM on a quarterly basis.

https://survey.max.gov/index.php/admin/printablesurvey/sa/index/surveyid/238941

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MAX Survey - Office of Human Resources Management Signature Line Survey

Submit your survey.
Thank you for completing this survey.

https://survey.max.gov/index.php/admin/printablesurvey/sa/index/surveyid/238941

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