Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 201806-1651-009

OMB: 1651-0136

Federal Form Document

ICR Details
1651-0136 201806-1651-009
Active 201710-1651-005
DHS/USCBP
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved with change 07/24/2018
Retrieve Notice of Action (NOA) 06/28/2018
Previous terms of clearance continue to apply.
  Inventory as of this Action Requested Previously Approved
02/28/2021 02/28/2021 02/28/2021
300,000 0 60,000
24,990 0 13,000
0 0 0

This collection of information for a generic survey clearance is to enable CBP to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with CBP's programs.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  82 FR 34965 07/27/2017
82 FR 48108 10/16/2017
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 300,000 60,000 0 240,000 0 0
Annual Time Burden (Hours) 24,990 13,000 0 11,990 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
The request for increased burden is due to CBP increasing the use of generic surveys to obtain feedback from the public.

$906,450
Yes Part B of Supporting Statement
    No
    No
No
No
No
Uncollected
Frederick Megan 202 325-0123 frederick.megan@cbp.dhs.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
06/28/2018


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