Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 201804-1405-001

OMB: 1405-0193

Federal Form Document

Forms and Documents
Document
Name
Status
Form
New
Form
New
Supplementary Document
2018-04-17
Supplementary Document
2018-04-17
Supplementary Document
2018-04-17
Supplementary Document
2018-04-17
Supplementary Document
2018-04-17
Supplementary Document
2018-04-17
Supplementary Document
2018-04-17
Supplementary Document
2018-04-17
Supplementary Document
2018-04-17
Supplementary Document
2018-04-17
Supplementary Document
2018-04-17
Supplementary Document
2018-04-17
Supplementary Document
2018-04-17
Supplementary Document
2018-04-17
Supplementary Document
2018-04-17
Supplementary Document
2018-04-17
Supplementary Document
2018-04-17
Supplementary Document
2018-04-17
Supplementary Document
2018-04-17
Supplementary Document
2018-04-17
Supplementary Document
2017-06-27
Supporting Statement A
2018-04-18
Supporting Statement B
2017-06-27
IC Document Collections
IC ID
Document
Title
Status
244057 New
242503 New
242502 New
239932 New
238710 New
238709 New
238565 New
238266 New
238265 New
237205 New
236166 New
234890 New
233995 New
233700 New
232559 New
232342 New
231193 New
231102 New
231101 New
231100 New
231099 New
231098 New
231097 New
231095 New
231094 New
231093 New
231091 New
231090 New
231089 New
231088 New
231087 New
231086 New
231085 New
231084 New
231082 New
231079 New
231078 New
ICR Details
1405-0193 201804-1405-001
Active 201712-1405-007
STATE/AFA
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection   No
Regular
Approved without change 04/18/2018
Retrieve Notice of Action (NOA) 04/17/2018
OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.
  Inventory as of this Action Requested Previously Approved
04/30/2021 36 Months From Approved 07/31/2020
1,000,000 0 325,000
18,958 0 18,958
0 0 0

The information collection activity will collect qualitative customer feedback in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery. This qualitative feedback will provide insights into customer perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers. It will also allow feedback to contribute directly to the improvement of program management.

EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
  
None

Not associated with rulemaking

  82 FR 59943 12/15/2017
83 FR 10543 03/09/2018
Yes

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 1,000,000 325,000 0 675,000 0 0
Annual Time Burden (Hours) 18,958 18,958 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$750,000
Yes Part B of Supporting Statement
    No
    No
No
No
No
Uncollected
Pamela Watkins 202 312-9611 watkinspk@state.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
04/17/2018


© 2024 OMB.report | Privacy Policy