OMB approves
this collection for a period of three years. To request approval of
information collections under this generic approval, the agency
must do the following: 1) Unless an agency is using multiple modes
of collection (e.g., paper forms and electronic submissions),
provide a Generic Clearance Submission Template for each
Instrument; 2) If the agency is using multiple modes of collection
(e.g., paper forms and electronic submissions), the same Generic
Clearance Submission Template may be used for both instruments; 3)
each Generic Clearance Submission Template must be uploaded as a
Supplementary document using a naming convention that allows the
public to identify the associated instrument; 4) submit no more
than five Generic Submission Templates with each request.
Inventory as of this Action
Requested
Previously Approved
04/30/2021
36 Months From Approved
07/31/2020
1,000,000
0
325,000
18,958
0
18,958
0
0
0
The information collection activity
will collect qualitative customer feedback in an efficient, timely
manner, in accordance with the Administration's commitment to
improving service delivery. This qualitative feedback will provide
insights into customer perceptions, experiences and expectations,
provide an early warning of issues with service, or focus attention
on areas where communication, training or changes in operations
might improve delivery of products or services. These collections
will allow for ongoing, collaborative and actionable communications
between the Agency and its customers. It will also allow feedback
to contribute directly to the improvement of program
management.
EO: EO
12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.