National Visa Center

u.s. Department of State
REQUEST FOR APPROVAL UNDER THE "GENERIC CLEARANCE
FOR THE COLLECTION OF ROUTINE CUSTOMER FEEDBACK"
OMB CONTROL NUMBER: 1405-0193
Title of Information

Consular Services: National Visa Center Customer Satisfaction Survey

Purpose

The Bureau of Co
Modernized Immi
interaction with i
assess routinely th
NVC in serving th

Description

of Resp

sular Affairs (CA) is modifying immigrant visa processing to make better use of modem technology. As part of
ant Visas (MIV), there will be much greater role for the National Visa Center in Portsmouth, NH, and more
igrant visa applicants and/or their agents. CA wants to put in place a standard operating procedure at NVC to
customer satisfaction of NVC services. Survey results will help CA ensure the efficiency and effectiveness of
public.

ndents

Respondents woul
action. The subje
application for an
required by statute
As part of final pr

be the subjects of immigrant visa petitions that have been approved by USCIS and forwarded to NVC for
s of such petitions are commonly referred to as applicants for immigrant visas (IVs). To complete an
V, an applicant or the applicant's agent, provides NVC the required application form and other documentation
Once the applicant's file is complete, NVC forwards the applicant's file to an overseas post for final processing.
cessing, the applicant has an interview with a consular officer.

Respondents to th survey would be IV applicants and/or their agents. Applicants for IVs are foreign nationals.
be u.s. citizens, le al permanent residents, or other foreign nationals.

Type of Collection:

D

o
o

Customer

Their agents may

( heck one)

Com

Usability Testin

ent Card/Complaint

Form

(e.g., Web site or Software)

[Xl

Customer Satisfaction

D

Small Discussion

o

Focus Group

Survey

Group

Other

Certification
I certify the following t be true:
1.

The collection

i

2.

The collection

i low-burden for respondents
non-controversial

3.
4.
5.

and low-cost for the Federal government.

and does not raise issues of concern to other Federal agencies.

ot intended to be disseminated
Information

to the public.

gath red will not be used for the purpose of substantially

informing influential policy decisions.

6. The collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with
the program in t e future.
Title

Special Advisor, CAlEX
Date (mm-dd-yyyy)

barrycm@state.go
DS-4183
04-2015

05-28-2015
Page 1 of 2

IXI

No

that will be collected included in records that are subject to the Privacy Act of 1974? DYes

D

No

DYes

D

No

1.

DYes

2. If Applicable,

or Households

1.

list or something similar that defines the universe of potential respondents and do you have a sampling plan for
universe?
Yes D No

IXI

please provide a description of both below (or attach the sampling pIan).
to identify your potential group of respondents and how you will select them.

copies of the
applicants,'
and upload
complete

Administration

includes contact information on all potential IV applicants because such information is included in the original
visa petitions approved by USCIS. In CY 2015, the survey would be offered to a subset of potential
those who initiate visa processing with NVC using a newly developed electronic interface. Applicants will scan
required visa application and supporting documents. NVC will offer applicants an on-line survey once they
file.

'V1JLllll,lQJLlL

of

1. How will you

IXI
D

If the answer is no, please provide a description

the information? (Check all that apply)
or other forms of Social Media

Telephone

Din-person

o

Mail

D

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