Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
30 day published FRN 02-28-18.pdf Supplementary Document	2018-02-28
60 day published FRN 10-11-17.pdf Supplementary Document	2018-02-28
2018-01-17_Supporting Statement B.docx Supporting Statement B	2018-02-28
2018-01-17_Supporting Statement A Final.doc Supporting Statement A	2018-02-28
Generic Clearance collection tool Submission Template.docx Supplementary Document	2011-04-14

IC Document Collections

IC ID	Document Title	Status
242481	CISO Roundtable Survey Other-Survey	New
241199	Office of the Chief Financial Officer, Customer Service Survey Other-Survey	New
241192	SETO 2020 Peer Review Reviewer Checkout Questionnaire Other-Survey	New
239641	LPS User Survey Other-Survey	New
239423	NA-IM Student Feedback Survey Other-Survey	New
238024	LM Public Communications Survey Other-Survey	New
236835	DOE Office of Legacy Management Stakeholder Satisfaction Survey Other-Survey	New
235332	DOE Insider Threat Stakeholder Satisfaction Survey Other-Survey	New
235330	U.S. Department of Energy Office of Small and Disadvantaged Business Utilization Customer Service Feedback Survey Other-Survey	New
228820	Time-sensitive valuation of energy efficiency (TSV-EE): Stakeholder feedback on BTO analysis priorities Other-Survey	Unchanged
227147	Enterprise Cybersecurity Training End of Course Survey Other-Survey	Unchanged
224073	Acquisition 360 Internal and External Surveys Other-Survey	Unchanged
217756	Internal Controls Program Assessment Initiative Stakeholder Survey Other-Survey	Unchanged
216819	Knowledge Management Initiative Survey Other-Survey	Unchanged
216444	Geothermal Technologies Office 2015 Peer Review Survey Other-Survey	Unchanged
216103	Acquisition 360 Surveys on DOE Acquisition Process Other-Survey	Unchanged
216049	Safeguards & Security Policy Information Resource Survey Other-Survey	Unchanged
213867	Wind Exchange Newsletter Survey Other-survey	Unchanged
213367	Distributed Generation Interconnection Collaborative Feedback Other-Survey	Unchanged
213220	Solar Technical Assistance Team 2014 FY End Feedback Other-Questionnaire	Unchanged

ICR Details

OMB Control No: 1910-5160	ICR Reference No: 201802-1910-003
Status: Active	Previous ICR Reference No: 201406-1910-005
Agency/Subagency: DOE/DOEOA	Agency Tracking No: Chris Rouleau
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 08/09/2018
	Date Received in OIRA: 02/28/2018
Terms of Clearance: In accordance with 5 CFR 1320, the information collection is approved for three years.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2021	36 Months From Approved	08/31/2018
Responses	300,000	0	300,000
Time Burden (Hours)	111,000	0	111,000
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 195	10/11/2017
30-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 40	02/28/2018
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 20

IC Title	Form No.	Form Name
Safeguards & Security Policy Information Resource Survey
Enterprise Cybersecurity Training End of Course Survey
CISO Roundtable Survey
SETO 2020 Peer Review Reviewer Checkout Questionnaire
Internal Controls Program Assessment Initiative Stakeholder Survey
Acquisition 360 Internal and External Surveys
LPS User Survey
Solar Technical Assistance Team 2014 FY End Feedback
Acquisition 360 Surveys on DOE Acquisition Process
U.S. Department of Energy Office of Small and Disadvantaged Business Utilization Customer Service Feedback Survey
LM Public Communications Survey
Wind Exchange Newsletter Survey
Geothermal Technologies Office 2015 Peer Review Survey
NA-IM Student Feedback Survey
Office of the Chief Financial Officer, Customer Service Survey
Distributed Generation Interconnection Collaborative Feedback
Knowledge Management Initiative Survey
Time-sensitive valuation of energy efficiency (TSV-EE): Stakeholder feedback on BTO analysis priorities
DOE Insider Threat Stakeholder Satisfaction Survey
DOE Office of Legacy Management Stakeholder Satisfaction Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	300,000	300,000	0	0	0	0
Annual Time Burden (Hours)	111,000	111,000	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $152,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 02/28/2018

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