Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
Generic Clearance Submission Template 2020.docx Supplementary Document	2021-08-31
IC List 2018-2021.xlsx Supplementary Document	2021-08-31
1910-5160 Supporting Statement B 08-2021.docx Supporting Statement B	2021-08-31
1910-5160 Supporting Statement A 08-2021.docx Supporting Statement A	2021-08-31

IC Document Collections

IC ID	Document Title	Status
249111	U.S. Department of Energy Office of Small and Disadvantaged Business Utilization Customer Service Feedback Survey Other-Survey	New
249110	DOE Insider Threat Stakeholder Satisfaction Survey Other-Survey	New
249109	DOE Office of Legacy Management Stakeholder Satisfaction Survey Other-Survey	New
249108	DOE Office of Legacy Management (LM) Public Communications Survey Other-Survey	New
249107	NA-IM Student Feedback Survey Other-Survey	New
249106	LPS User Survey Other-Survey	New
249104	SETO 2020 Peer Review Reviewer Checkout Questionnaire Other-Survey	New
249103	Office of the Chief Financial Officer, Customer Service Survey Other-Survey	New
249101	CISO Roundtable Survey Other-Survey	New

ICR Details

OMB Control No: 1910-5160	ICR Reference No: 202108-1910-003
Status: Received in OIRA	Previous ICR Reference No: 201802-1910-003
Agency/Subagency: DOE/DOEOA	Agency Tracking No: Yohanna Freeman
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 08/31/2021

	Requested	Previously Approved
Expiration Date	36 Months From Approved	08/31/2021
Responses	200,000	300,000
Time Burden (Hours)	74,000	111,000
Cost Burden (Dollars)	3,796,200	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 26910	05/18/2021
30-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 11111	08/31/2021
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 9

IC Title	Form No.	Form Name
CISO Roundtable Survey
DOE Insider Threat Stakeholder Satisfaction Survey
DOE Office of Legacy Management (LM) Public Communications Survey
DOE Office of Legacy Management Stakeholder Satisfaction Survey
LPS User Survey
NA-IM Student Feedback Survey
Office of the Chief Financial Officer, Customer Service Survey
SETO 2020 Peer Review Reviewer Checkout Questionnaire
U.S. Department of Energy Office of Small and Disadvantaged Business Utilization Customer Service Feedback Survey

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	200,000	300,000	0	0	-100,000	0
Annual Time Burden (Hours)	74,000	111,000	0	0	-37,000	0
Annual Cost Burden (Dollars)	3,796,200	0	0	0	3,796,200	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $148,269

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/31/2021

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