NCA Customer Satisfaction Surveys

ICR 201609-2900-006

OMB: 2900-0571

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2013-12-02
Supplementary Document
2013-06-27
Supplementary Document
2013-06-21
Supporting Statement B
2016-09-30
Supporting Statement A
2016-12-20
Supplementary Document
2016-09-30
ICR Details
2900-0571 201609-2900-006
Historical Active 201304-2900-033
VA 2900-0571
NCA Customer Satisfaction Surveys
Revision of a currently approved collection   No
Regular
Approved without change 06/27/2017
Retrieve Notice of Action (NOA) 12/21/2016
  Inventory as of this Action Requested Previously Approved
06/30/2020 36 Months From Approved 06/30/2017
51,650 0 51,650
23,658 0 23,158
0 0 0

The information will be used to improve the quality of VA services and help shape the direction and focus of specific programs and services.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  81 FR 23109 09/26/2016
81 FR 89574 12/12/2016
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 51,650 51,650 0 0 0 0
Annual Time Burden (Hours) 23,658 23,158 0 500 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
The Program/Specialized Service Surveys National Cemetery Administration Headstone and Marker/PMC Survey's minutes increased from 10 to 15 minutes. Thus, the Estimated Annual Burden hour increased from 1000 to 1500 hours, increasing the overall yearly burden to 23,658.

$1,204,250
Yes Part B of Supporting Statement
No
No
No
No
Uncollected
Cynthia Harvey - Pryor 202 461-5870 cynthia.harvey-pryor@va.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
12/21/2016


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