NCA Customer Satisfaction Surveys

Forms and Documents

Document Name	Status
NCA Response to OMB_090913.docx Supplementary Document	2013-12-02
2900-0571 comment card.pdf Supplementary Document	2013-06-27
2900-0571 MPA Focus Burden.doc Supplementary Document	2013-06-21
2900-0571 Justification B_final.docx Supporting Statement B	2013-05-30
2900-0571 Justification A_final 6 18 13.doc Supporting Statement A	2013-06-18
2900-0571 (60 day notices).pdf Supplementary Document	2013-04-24
NCA_Revision_2900-0571_041713.doc Supplementary Document	2013-04-23

IC Document Collections

IC ID	Document Title	Status
207108	National Cemetery Administration Memorial products Survey NOK/FD Other-survey	New
207107	National Cemetery Administration State/Tribal Cemeteries Customer Satisfaction Survey NOK/FD Other-survey	New
206626	National 2013 Cemetery Customer Satisfaction Survey NOK/FD Other-survey	New

ICR Details

OMB Control No: 2900-0571	ICR Reference No: 201304-2900-033
Status: Historical Active	Previous ICR Reference No: 201302-2900-001
Agency/Subagency: VA	Agency Tracking No: 2900-0571
Title: NCA Customer Satisfaction Surveys
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 12/02/2013
	Date Received in OIRA: 06/27/2013
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2016	36 Months From Approved	11/30/2013
Responses	51,650	0	32,650
Time Burden (Hours)	23,158	0	13,658
Cost Burden (Dollars)	0	0	0

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Abstract: The information will be used to improve the quality of VA services and help shape the direction and focus of specific programs and services.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 67	04/08/2013
30-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 124	06/27/2013
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 3

IC Title	Form No.	Form Name
National Cemetery Administration Memorial products Survey NOK/FD
National Cemetery Administration State/Tribal Cemeteries Customer Satisfaction Survey NOK/FD
National 2013 Cemetery Customer Satisfaction Survey NOK/FD

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	51,650	32,650	0	19,000	0	0
Annual Time Burden (Hours)	23,158	13,658	0	9,500	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The increase in burden is due to the addition of the State/Tribal Cemeteries Customer Satisfaction Survey.

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Annual Cost to Federal Government: $1,204,250

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/27/2013

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