60-Day Federal Register Notice

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Federal Register / Vol. 81, No. 186 / Monday, September 26, 2016 / Notices

tax return information are confidential,
as required by 26 U.S.C. 6103.
Request for Comments: Comments
submitted in response to this notice will
be summarized and/or included in the
request for OMB approval. All
comments will become a matter of
public record. Comments are invited on:
(a) Whether the collection of
information is necessary for the proper
performance of the functions of the
agency, including whether the
information shall have practical utility;
(b) the accuracy of the agency’s estimate
of the burden of the collection of
information; (c) ways to enhance the
quality, utility, and clarity of the
information to be collected; (d) ways to
minimize the burden of the collection of
information on respondents, including
through the use of automated collection
techniques or other forms of information
technology; and (e) estimates of capital
or start-up costs and costs of operation,
maintenance, and purchase of services
to provide information.
Approved: September 12, 2016.
Tuawana Pinkston,
IRS Reports Clearance Officer.
[FR Doc. 2016–23154 Filed 9–23–16; 8:45 am]
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DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0571]

Proposed Information Collection
(Customer Satisfaction Surveys);
Activity: Comment Request
National Cemetery
Administration, Department of Veterans
Affairs.
ACTION: Notice.
AGENCY:

The Department of Veterans
Affairs (VA) National Cemetery
Administration (NCA), is announcing an
opportunity for public comment on the
proposed collection of certain
information by the agency. Under the
Paperwork Reduction Act (PRA) of
1995, Federal agencies are required to
publish notice in the Federal Register
concerning each proposed collection of

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SUMMARY:

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information, including each revised
collection allow 60 days for public
comment in response to the notice. This
notice solicits comments on the
collection of perceptions of the quality
of service afforded by the National
Cemetery Administration as judged by
next of kin of those interred, or funeral
directors who facilitate these
interments.
DATES: Written comments and
recommendations on the proposed
collection of information should be
received on or before November 25,
2016.
ADDRESSES: Submit written comments
on the collection of information through
Federal Docket Management System
(FDMS) at www.Regulations.gov or to
Willie Lewis, National Cemetery
Administration (43D3), Department of
Veterans Affairs, 810 Vermont Avenue
NW., Washington, DC 20420; or email:
willie.lewis@va.gov. Please refer to
‘‘OMB Control No. 2900–0571’’ in any
correspondence. During the comment
period, comments may be viewed online
through the FDMS.
FOR FURTHER INFORMATION CONTACT:
Willie Lewis at (202) 461–4242 or FAX
(202) 501–2240.
SUPPLEMENTARY INFORMATION: Under the
PRA of 1995 (Pub. L. 104–13; 44 U.S.C.
3501–21), Federal agencies must obtain
approval from the Office of Management
and Budget (OMB) for each collection of
information they conduct or sponsor.
This request for comment is being made
pursuant to Section 3506(c)(2)(A) of the
PRA.
With respect to the following
collection of information, NCA invites
comments on: (1) Whether the proposed
collection of information is necessary
for the proper performance of NCA’s
functions, including whether the
information will have practical utility;
(2) the accuracy of NCA’s estimate of the
burden of the proposed collection of
information; (3) ways to enhance the
quality, utility, and clarity of the
information to be collected; and (4)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or

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the use of other forms of information
technology.
Title: Customer Satisfaction Surveys.
OMB Control Number: 2900–0571.
Type of Review: Revision of an
approved collection.
Abstract: Improving Customer Service
through Effective Performance
Management, NCA will conduct surveys
to determine the level of satisfaction
with existing services among their
customers. The surveys will solicit
voluntary opinions and are not intended
to collect information required to obtain
or maintain eligibility for a VA program
or benefit. Baseline data obtained
through these information collections
are used to validate customer service
standards.
Affected Public: Individuals or
households interring Veterans or
eligible dependents, and funeral
directors facilitating such interments.
Estimated Annual Burden Hours,
Burden per Respondents, and Number
of Respondents:
I. National Cemetery Administration
Mail Surveys
a. Next of Kin National Customer
Satisfaction Survey (Mail to 15,000
respondents/30 minutes per survey) =
7,500 hours.
b. Funeral Directors National
Customer Satisfaction Survey (Mail to
4,000 respondents/30 minutes per
survey) = 2,000 hours.
c. Veterans-at-Large National
Customer Satisfaction Survey (Mail to
5,000 respondents/30 minutes per
survey) = 2,500 hours.
II. Program/Specialized Service Survey
National Cemetery Administration
Headstone and Marker/PMC Survey
(Mail to 6,000 surveys/15 minutes per
each) = 1,500.
Frequency of Response: On Occasion.
By direction of the Secretary.
Cynthia Harvey-Pryor,
Program Specialist, Office of Privacy and
Records Management, Department of
Veterans Affairs.
[FR Doc. 2016–23109 Filed 9–23–16; 8:45 am]
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