Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Fast Track)

ICR 201405-0960-002

OMB: 0960-0788

Federal Form Document

Forms and Documents
Document
Name
Status
Supporting Statement A
2014-06-24
IC Document Collections
IC ID
Document
Title
Status
211669 New
ICR Details
0960-0788 201405-0960-002
Historical Active 201107-0960-009
SSA
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Fast Track)
Extension without change of a currently approved collection   No
Regular
Approved without change 07/14/2014
Retrieve Notice of Action (NOA) 06/25/2014
  Inventory as of this Action Requested Previously Approved
07/31/2017 36 Months From Approved 07/31/2014
46,530 0 4,812,504
31,744 0 438,375
0 0 0

This collection of information is necessary to enable SSA to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders helps ensure that users have an effective, efficient, and satisfying experience with SSA's programs.

None
None

Not associated with rulemaking

  79 FR 17632 03/28/2014
79 FR 34824 06/18/2014
No

1
IC Title Form No. Form Name
Fast Track Template Blank

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 46,530 4,812,504 0 0 -4,765,974 0
Annual Time Burden (Hours) 31,744 438,375 0 0 -406,631 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
When we last cleared this information collection, it was new and we had little experience with, and information about, Fast Track on which to base our burden estimates. After having a full clearance cycle to further develop agency customer satisfaction activities, estimate agency needs, and fine tune our collection methods based on the Fast Track protocol, we have projected a more representative annual burden estimate.

$131,204
No
No
No
No
No
Uncollected
Faye Lipsky 410 965-8783 faye.lipsky@ssa.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
06/25/2014


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