Generic Customer Satisfactions Surveys and NRC Form 671, Request for Review of a Customer Satisfaction Survey under Generic Clearance

Forms and Documents

Document Name	Status
Form NRC-671 Generic Customer Satisfactions Surveys and NRC Form 671, Request for Review of a Customer Satisfaction Survey under Generic Clearance Form	Modified
NSTS Survey info.pdf Justification for No Material/Nonsubstantive Change	2011-08-29
NSTS Satisfaction and Perception Online Survey v2.docx Supplementary Document	2011-08-29
Final SS Customer Satisfaction Survey 042309.doc Supporting Statement A	2009-05-19
Final SS Customer Satisfaction Survey 042309 Part B.doc Supporting Statement B	2009-05-18

IC Document Collections

IC ID	Document Title	Status
33501	Generic Customer Satisfactions Surveys and NRC Form 671, Request for Review of a Customer Satisfaction Survey under Generic Clearance Form	Modified

ICR Details

OMB Control No: 3150-0197	ICR Reference No: 201108-3150-006
Status: Historical Inactive	Previous ICR Reference No: 200905-3150-004
Agency/Subagency: NRC	Agency Tracking No:
Title: Generic Customer Satisfactions Surveys and NRC Form 671, Request for Review of a Customer Satisfaction Survey under Generic Clearance
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Withdrawn and continue	Conclusion Date: 09/29/2011
	Date Received in OIRA: 08/30/2011
Terms of Clearance: The change to the collection was withdrawn at the request of agency.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2012	08/31/2012	08/31/2012
Responses	1,261	0	1,261
Time Burden (Hours)	226	0	226
Cost Burden (Dollars)	0	0	0

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Abstract: Voluntary customer satisfaction surveys will be used to contact users of NRC services and products to determine their needs, and how the Commission can improve its services and products to better meet those needs. In addition, focus groups will be contacted to discuss questions concerning those services and products. Results from the surveys will give insight into how NRC can make its services and products cost effective, efficient, and responsive to its customer needs. Each survey will be submitted to OMB for its review. NOTE: This clearance, OMB 3150-0197, is intended to be generic. However, the NRC inadvertantly did not mark the clearance as generic during the last renewal. For this reason, the current customer satisfaction survey is being submitted as a nonsubstantive change request rather than a new IC to generic ICR request. The current request is a customer satisfaction survey to assess satisfaction with the National Source Tracking System (NSTS). The NSTS is a web-based database designed to track the life cycle of Category 1 and 2 radioactive sources regulated by the NRC and Agreement States. The responses will provide feedback for future system enhancements. The survey will be conducted online, in addition to being emailed to all licensees in the NSTS contacts with email addresses and Agreement State NSTS contacts with email addresses and will measure user and non-user satisfaction and perception of NSTS. The results will be benchmarked to demonstrate progress toward NSTS goals and to identify areas that can be used to demonstrate key NSTS benefits in outreach efforts.

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Authorizing Statute(s): PL: Pub.L. 83 - 703 68 STAT 919 Name of Law: Atomic Energy Act
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 6661	02/10/2009
30-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 21412	05/07/2009
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Generic Customer Satisfactions Surveys and NRC Form 671, Request for Review of a Customer Satisfaction Survey under Generic Clearance	NRC-671	NRC Form 671, Request for Review of a Customer Satisfaction Survey under Generic Clearance

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Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The current request is a customer satisfaction survey to assess satisfaction with the National Source Tracking System (NSTS). The NSTS is a web-based database designed to track the life cycle of Category 1 and 2 radioactive sources regulated by the NRC and Agreement States. The responses will provide feedback for future system enhancements. The survey will be conducted online, in addition to being emailed to all licensees in the NSTS contacts with email addresses and Agreement State NSTS contacts with email addresses and will measure user and non-user satisfaction and perception of NSTS. The results will be benchmarked to demonstrate progress toward NSTS goals and to identify areas that can be used to demonstrate key NSTS benefits in outreach efforts. NOTE: This clearance, OMB 3150-0197, is intended to be generic. However, the NRC inadvertantly did not mark the clearance as generic during the last renewal. For this reason, the current customer satisfaction survey is being submitted as a nonsubstantive change request rather than a new IC to generic ICR request.

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Annual Cost to Federal Government: $65,789

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/30/2011

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