In accordance
with 5 CFR 1320, the information collection is approved for one
year. At the end of the approval period, the agency is requested to
submit a Fast-Track Generic ICR, consistent with OMB guidance
issued on June 15, 2011, in order to collect service delivery
feedback under the Paperwork Reduction Act. This collection will be
discontinued upon the activation of teh Fast-Track Generic
ICR.
Inventory as of this Action
Requested
Previously Approved
12/31/2013
36 Months From Approved
12/31/2012
3,988
0
2,313
1,615
0
474
0
0
0
Voluntary customer satisfaction
surveys will be used to contact users of NRC services and products
to determine how the Commission can improve its services and
products to better meet their needs. In addition, focus groups will
be conducted to discuss questions concerning those services and
products. Results from the surveys will provide insight into how
NRC can make its services and products cost effective, efficient
and responsive to customer needs. Each survey will be submitted to
OMB for its review.
The estimated burden increased
from 474 hours to 1,614.5 hours, an increase of 1140.5 hours. In
the current request, the NRC is increasing the estimated burden for
generic customer satisfaction activities to better reflect the
current needs of the agency to collect customer satisfaction
information. To ensure that the estimate covers all activities in
the upcoming three-year clearance period, the agency has increased
the estimated number of customer satisfaction information
collections from 5 in the previous renewal to 25 in the current
submission.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.