Generic Customer Satisfactions Surveys and NRC Form 671, Request for Review of a Customer Satisfaction Survey under Generic Clearance

ICR 201207-3150-001

OMB: 3150-0197

Federal Form Document

Forms and Documents
Document
Name
Status
Form and Instruction
New
Form
New
Supporting Statement A
2012-08-13
Supplementary Document
2012-07-26
Supporting Statement B
2012-07-19
ICR Details
3150-0197 201207-3150-001
Historical Active 201109-3150-003
NRC
Generic Customer Satisfactions Surveys and NRC Form 671, Request for Review of a Customer Satisfaction Survey under Generic Clearance
Extension without change of a currently approved collection   No
Regular
Approved without change 12/12/2012
Retrieve Notice of Action (NOA) 08/13/2012
In accordance with 5 CFR 1320, the information collection is approved for one year. At the end of the approval period, the agency is requested to submit a Fast-Track Generic ICR, consistent with OMB guidance issued on June 15, 2011, in order to collect service delivery feedback under the Paperwork Reduction Act. This collection will be discontinued upon the activation of teh Fast-Track Generic ICR.
  Inventory as of this Action Requested Previously Approved
12/31/2013 36 Months From Approved 12/31/2012
3,988 0 2,313
1,615 0 474
0 0 0

Voluntary customer satisfaction surveys will be used to contact users of NRC services and products to determine how the Commission can improve its services and products to better meet their needs. In addition, focus groups will be conducted to discuss questions concerning those services and products. Results from the surveys will provide insight into how NRC can make its services and products cost effective, efficient and responsive to customer needs. Each survey will be submitted to OMB for its review.

PL: Pub.L. 83 - 703 68 STAT 919 Name of Law: Atomic Energy Act
  
None

Not associated with rulemaking

  77 FR 22360 04/13/2012
77 FR 41206 07/12/2012
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 3,988 2,313 0 1,675 0 0
Annual Time Burden (Hours) 1,615 474 0 1,141 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
The estimated burden increased from 474 hours to 1,614.5 hours, an increase of 1140.5 hours. In the current request, the NRC is increasing the estimated burden for generic customer satisfaction activities to better reflect the current needs of the agency to collect customer satisfaction information. To ensure that the estimate covers all activities in the upcoming three-year clearance period, the agency has increased the estimated number of customer satisfaction information collections from 5 in the previous renewal to 25 in the current submission.

$372,192
Yes Part B of Supporting Statement
No
No
No
No
Uncollected
Tremaine Donnell 301 415-6258 tud@nrc.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
08/13/2012


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