Two Customer Satisfaction Suveys - Focus Group National Communications Campaign and Field Office Intercept National Communications Campaign

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Fast Track)

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 0960-0788 can be found here:

Documents and Forms

Document Name Document Type
focus group discussion guide National Communications Campaign.doc Other-survey focus group
Survey Instrument - Intercept questions.doc Other-survey - intercepts
Template Focus Groups National Communication Campaign.docx Template - Focus Groups National Communications Campaign IC Document
Template Intercepts National Communications Campaign.docx Template - Intercepts National Communications Campaign IC Document

Information Collection (IC) Details

IC Title:	Two Customer Satisfaction Suveys - Focus Group National Communications Campaign and Field Office Intercept National Communications Campaign	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-survey focus group			focus group discussion guide National Communications Campaign.doc		No		Paper Only
Other-survey - intercepts			Survey Instrument - Intercept questions.doc		No		Paper Only

Line of Business: Income Security

Subfunction: General Retirement and Disability

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 115	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	115	115
Annual IC Time Burden (Hours)	113	113
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Template - Focus Groups National Communications Campaign	Template Focus Groups National Communication Campaign.docx	02/18/2014
Template - Intercepts National Communications Campaign	Template Intercepts National Communications Campaign.docx	02/18/2014

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.