Master Generic Plan for Customer Surveys and Focus Groups

Forms and Documents

Document Name	Status
Campus Health Administrator Assessment Form	New
WHIEEH Monthly Webinar Feedback Survey Form	New
Charter School Programs Resource Center English Learners Meeting Evaluation Form and Instruction	New
RSN Social Media Followup Focus Group Form	New
(OCO) Unpaid Student Internship Program: Pre-program Survey Form	New
DAEL Professional Development Webinars Form and Instruction	New
RSN October Convening Customer Survey Form	New
Innovation to Drive Productivity in Postsecondary Education Symposium Pre-Symposium Survey Form and Instruction	New
Building the Capacity of Charter Schools: Effectively Serving Students with Disabilities Conference Evaluation Form and Instruction	New
REACTS OA Survey Form	New
Race to the Top Teacher and Leader Effectiveness-Standards and Assessment Community of Practice Seminar: An in-depth Look into Tennessee's Teacher and Leader Policies and Systems Form and Instruction	New
Federal Real Property Customer Satisfaction Survey Form	New
Charter Schools Program Meeting of Project Directors Form	New
SSS TA Needs Assessment Form	New
Att_Customer Survey Listing for Master Clearance.xlsx Supplementary Document	2011-07-12
Supporting Statement v3.docx Supporting Statement A	2011-07-12
Att_Customer Survey Supp Statement Part B.doc Supporting Statement B	2011-06-07

IC Document Collections

IC ID	Document Title	Status
212631	Campus Health Administrator Assessment Form	New
212296	WHIEEH Monthly Webinar Feedback Survey Form	New
211391	Charter School Programs Resource Center English Learners Meeting Evaluation Form and Instruction	New
207868	RSN Social Media Followup Focus Group Form	New
206557	(OCO) Unpaid Student Internship Program: Pre-program Survey Form	New
205281	ISU Social Media Inquiry Other-Survey	New
204201	DAEL Professional Development Webinars Form and Instruction	New
204011	RSN October Convening Customer Survey Form	New
203666	Innovation to Drive Productivity in Postsecondary Education Symposium Pre-Symposium Survey Form and Instruction	New
202175	Building the Capacity of Charter Schools: Effectively Serving Students with Disabilities Conference Evaluation Form and Instruction	New
201755	REACTS OA Survey Form	New
201539	Race to the Top Teacher and Leader Effectiveness-Standards and Assessment Community of Practice Seminar: An in-depth Look into Tennessee's Teacher and Leader Policies and Systems Form and Instruction	New
201317	Federal Real Property Customer Satisfaction Survey Form	New
200812	Charter Schools Program Meeting of Project Directors Form	New
200776	2012 Focus Groups with High School Seniors and Their Parents, Guidance Counselors, and College and University Representatives, Consumer Information Disclosure Requirements Other-focus groups questions	New
200635	Race to the Top State Team Convening Other-Survey	New
199917	National Center for Education Statistics (NCES) Website Customer Satisfaction Survey Other-customer survey	New
199216	SSS TA Needs Assessment Form	New

ICR Details

OMB Control No: 1800-0011	ICR Reference No: 201106-1800-002
Status: Historical Active	Previous ICR Reference No: 200807-1800-001
Agency/Subagency: ED	Agency Tracking No: 4515
Title: Master Generic Plan for Customer Surveys and Focus Groups
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 09/07/2011
	Date Received in OIRA: 07/13/2011
Terms of Clearance: This generic clearance for ED customer satisfaction focus groups and surveys is approved under the following conditions: 1) ED shall use the generic clearance to collect customer satisfaction data (via surveys and focus groups) where the agency seeks to gather information for general service improvement, not for publication or for the purpose of informing significant policy or resource allocation decisions. 2) Focus groups should be of limited size and scope. 3) For individual surveys or focus groups, ED shall submit a generic IC in ROCIS along with an abbreviated supporting statement in the template agreed to by OMB and Education. This statement shall include all relevant information, including a statement of need, intended use of information, description of respondents, information collection procedures, expected response rate, justification for incentive, and estimated burden. 4) OMB will respond with clearance or questions within 10 working days.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2014	36 Months From Approved	09/30/2011
Responses	451,326	0	70,000
Time Burden (Hours)	115,344	0	24,930
Cost Burden (Dollars)	0	0	0

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Abstract: Surveys to be considered under this generic will only include those surveys that improve customer service or collect feedback about a service provided to individuals or entities directly served by ED. The results of these customer surveys will help ED managers plan and implement program improvements and other customer satisfaction initiatives. Focus groups that will be considered under the generic clearance will assess customer satisfaction with a direct service, or will be designed to inform a customer satisfaction survey ED is considering. Surveys that have the potential to influence policy will not be considered under this generic clearance.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 17383	03/29/2011
30-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 34669	06/14/2011
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 18

IC Title	Form No.	Form Name
RSN October Convening Customer Survey	N/A	N/A
ISU Social Media Inquiry
2012 Focus Groups with High School Seniors and Their Parents, Guidance Counselors, and College and University Representatives, Consumer Information Disclosure Requirements
Race to the Top State Team Convening
WHIEEH Monthly Webinar Feedback Survey	N/A	N/A
Innovation to Drive Productivity in Postsecondary Education Symposium Pre-Symposium Survey	N/A	Innovation to Drive Productivity in Postsecondary Education Survey
DAEL Professional Development Webinars	N/A	Customer Satisfaction Survey for Professional Development Webinars
REACTS OA Survey	N/A	N/A
Charter School Programs Resource Center English Learners Meeting Evaluation	NA	CSP EL Meeting Evaluation
Federal Real Property Customer Satisfaction Survey	N/A	N/A
Race to the Top Teacher and Leader Effectiveness-Standards and Assessment Community of Practice Seminar: An in-depth Look into Tennessee's Teacher and Leader Policies and Systems	N/A	Race to the Top TLE-SA CoP Tennessee Seminar
SSS TA Needs Assessment	N/A	S3 Needs Assessment
RSN Social Media Followup Focus Group	N/A	N/A
Building the Capacity of Charter Schools: Effectively Serving Students with Disabilities Conference Evaluation	N/A	Building the Capacity of Charter Schools: Effectively Serving Students with Disabilities Conference Evaluation Form
National Center for Education Statistics (NCES) Website Customer Satisfaction Survey
(OCO) Unpaid Student Internship Program: Pre-program Survey	N/A	N/A
Campus Health Administrator Assessment	N/A	N/A
Charter Schools Program Meeting of Project Directors	N/A	N/A

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	451,326	70,000	0	0	381,326	0
Annual Time Burden (Hours)	115,344	24,930	0	0	90,414	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is an extension of a currently approved submission. There is an increase of 90,414 hours and 381,632 responses since ED is accounting for the 3 year total instead of a 1 year total. This is a correction to the ROCIS record for this generic ICR since ED only accounted for an annual total. Therefore, the Customer Survey 3-year total number of responses will be 451,632 and the total burden hours will be 115,344 hours. This estimate also includes 26,212 burden hours and 76,871 responses for new surveys anticipated during the next 3 years.

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Annual Cost to Federal Government: $1,093,964

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/13/2011

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